Senior Operations Leader – Repair Sales

KONE; Fort Wayne (IN); On-site; USD 139,000 - 182,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

401K Employer Match

Health Insurance

Paid Time Off

Job summary

KONE is seeking an Associate General Manager in Indianapolis, IN to lead service operations and drive repair sales growth. This role focuses on building high-performing teams, optimizing service delivery, and aligning operations with strategic business goals.

As a player-coach leader, you will manage budgets and forecasts, report on KPIs, and collaborate with sales to enhance customer retention. The position emphasizes safety, quality, and continuous improvement across the service organization.

Qualifications

• 5+ years of leadership experience in a service-oriented business.
• Experience leading field operations, maintenance, repair, installation, customer service, logistics, facilities management, industrial services, or comparable operational teams.
• Experience managing budgets, forecasting, performance metrics, and workforce planning.
• Demonstrated success delivering business results through operational improvement, revenue growth, customer retention, and team development.

Responsibilities

• Lead daily service operations to achieve safety, quality, customer satisfaction, productivity, and profitability goals.
• Drive repair sales growth through opportunity identification, pipeline reviews, forecasting, and execution excellence.
• Coach and develop supervisors, technicians, administrators, and customer-facing teams.
• Manage staffing, succession planning, performance management, and employee engagement.
• Use data and KPIs to improve operational performance and customer outcomes.
• Support annual budgeting, forecasting, and business planning processes.
• Act as a primary customer escalation and relationship management leader.
• Partner with sales teams to increase customer retention and service growth.
• Ensure compliance with labor agreements, policies, safety requirements, and business practices.

Skills

Operations leadership

Financial analysis

Communication

Coaching

Problem-solving

Job description

KONE is seeking an Associate General Manager in Indianapolis, IN to lead service operations and drive repair sales growth. This role focuses on building high-performing teams, optimizing service delivery, and aligning operations with strategic business goals.

As a player-coach leader, you will manage budgets and forecasts, report on KPIs, and collaborate with sales to enhance customer retention. The position emphasizes safety, quality, and continuous improvement across the service organization.