General Manager, Service & Solutions — Flexible Schedule

KONE; Lombard (IL); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

Opportunities to learn and grow

401K Employer Match

Job summary

KONE is seeking a General Manager for Lombard, IL to lead a major service-based operation. You will oversee service, repair sales, customer success, field operations, and financial results—driving profitable growth and a high-performance culture.

The role requires strategic leadership, strong people development, and a proven ability to balance operations with customer outcomes, while upholding safety and compliance across the business.

Qualifications

• Bachelor's degree or equivalent leadership experience.
• 7+ years of progressive leadership in a service-oriented business.
• Experience managing operating budgets and performance metrics.
• Experience leading customer-facing teams and field operations.
• Multi-location leadership experience (preferred).
• P&L responsibility exceeding $20M (preferred).
• Experience leading union and non-union workforces (preferred).
• Experience driving operational transformation initiatives (preferred).

Responsibilities

• Own full profit-and-loss responsibility for the business.
• Lead annual strategic planning, budgeting, forecasting, and business reviews.
• Deliver revenue growth and profitability targets.
• Drive operational efficiency and productivity improvements.
• Monitor KPIs and implement corrective actions.
• Lead all operational functions for safe, efficient service delivery.
• Champion continuous improvement initiatives.
• Optimize execution, productivity, and customer responsiveness.
• Maintain a strong safety culture.
• Drive aftermarket and repair sales growth.
• Increase repair opportunity identification and conversion.
• Partner with sales and operations leaders to grow customer value.
• Ensure sold work is executed profitably.
• Serve as executive sponsor for strategic customer relationships.
• Lead resolution of critical customer issues.
• Drive customer retention and loyalty initiatives.
• Recruit, develop, and retain high-performing leaders.
• Build succession plans and leadership pipelines.
• Create a culture of accountability and engagement.

Skills

Leadership experience

Strategic leadership

Customer focus

People development

Change leadership

Financial acumen

Collaboration

Safety and compliance

Education

Bachelor's degree or equivalent leadership experience

Job description

KONE is seeking a General Manager for Lombard, IL to lead a major service-based operation. You will oversee service, repair sales, customer success, field operations, and financial results—driving profitable growth and a high-performance culture.

The role requires strategic leadership, strong people development, and a proven ability to balance operations with customer outcomes, while upholding safety and compliance across the business.