Service Shop Lead: Growth, Leadership & Customer Care

Company Wrench Ltd.; West Palm Beach (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurnace

401K Plan + Match

Paid time off and Vacation

Paid Birthday and Holiday

Short/Long Term Disability

Growth opportunities

Paid Training

Monthly Profit Sharing Bonus

Bonus Plan

ESOP Plan

Family owned and operated

Long term job security

Health and wellness program

Discounts on products and service

Job summary

Company Wrench Ltd. in West Palm Beach is seeking an Assistant Service Manager to oversee the service repair shop at a local branch. You will supervise staff, coordinate WOs, and ensure timely quotes and invoicing while delivering exceptional customer service.

Reporting to the Service Branch Development Manager, you will drive revenue growth, monitor performance, and maintain warranty procedures. A safety mindset and strong leadership are essential for success in this role.

Qualifications

• High School Diploma; Diesel, Technical, or College Degree preferred.
• Three years of experience in heavy, industrial, or over the road equipment service operations preferred.
• Minimum of one-year experience dispatching technicians or working as a field service technician preferred.
• Excellent Customer Service skills.
• Strong organizational and leadership skills.
• Must be able to pass drug test and background check.

Responsibilities

• Supervise service repair shop functions for a specific branch.
• Provide customers with updates on conditions, timelines, issues, quotes, part lead times, etc.
• Assist in developing and acting on plans for acquiring new and additional customer service work to drive revenue.
• Manage the Work Order (WO) process from opening through invoicing.
• Schedule technicians for work with optimal efficiencies in mind.
• Provide direction and leadership required to achieve professional technical services.
• Assist with monitoring performance standards and measurements.

Skills

Safety champion

Customer updates communication

Revenue growth planning

Leadership & recruiting

Work Order management

Technician scheduling

Quoting within 48 hours

WIP control

Warranty procedures

Performance monitoring

Education

High School Diploma

Diesel/Technical degree preferred

Job description

Company Wrench Ltd. in West Palm Beach is seeking an Assistant Service Manager to oversee the service repair shop at a local branch. You will supervise staff, coordinate WOs, and ensure timely quotes and invoicing while delivering exceptional customer service.

Reporting to the Service Branch Development Manager, you will drive revenue growth, monitor performance, and maintain warranty procedures. A safety mindset and strong leadership are essential for success in this role.