Service Department Manager — Lead, Optimize & Grow

Company Wrench Ltd.; Ohio; On-site; USD 65,000 - 90,000; Full time

Job summary

Company Wrench Ltd. seeks a Service Manager to own and supervise the service department for a specific branch. The role emphasizes customer communication, safe operations, and efficient service delivery.

Responsibilities include staffing, training, process optimization, and ensuring policies are followed while driving department revenue and customer satisfaction. Office-based with occasional field work and standard hours, with some overtime as needed.

Qualifications

• High School Diploma; Diesel, Technical, or College Degree preferred.
• Five years of experience in heavy, industrial, or over-the-road equipment service operations preferred.
• Five years' experience dispatching technicians or working as a field service technician required.

Responsibilities

• Own and manage all service department functions for a branch.
• Ensure accurate, timely, and realistic customer communications.
• Provide fair pricing and effective solutions for services and repairs.
• Maintain tooling, equipment, and safety standards for efficient service work.
• Develop plans to acquire new and existing customer work to drive revenue.
• Recruit, hire, and train service staff; ensure ongoing development.
• Follow all company policies and procedures and warranty guidelines.
• Prepare accurate quotes within 24 hours; handle inbound calls efficiently.
• Oversee invoicing and credit applications in coordination with Credit Manager.
• Perform other duties as assigned.

Skills

Customer service

Communication

Leadership

Organizational skills

Pricing principles

Financial reporting

Education

High School Diploma or equivalent

Diesel/Technical or College Degree preferred

Job description

Company Wrench Ltd. seeks a Service Manager to own and supervise the service department for a specific branch. The role emphasizes customer communication, safe operations, and efficient service delivery.

Responsibilities include staffing, training, process optimization, and ensuring policies are followed while driving department revenue and customer satisfaction. Office-based with occasional field work and standard hours, with some overtime as needed.