Assistant Service Manager

Company Wrench LTD; West Palm Beach (FL); Presencial; USD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

401K with match

Paid time off

Paid holidays

Disability insurance

Growth opportunities

Paid training

Profit sharing bonus

ESOP

Resumo da oferta

Company Wrench seeks an Assistant Service Manager to join our West Palm Beach service team. You will assist the Service Branch Development Manager in supervising the shop, scheduling technicians, and delivering clear quotes and updates to customers.

This role emphasizes safety, process control, and driving service revenue while developing staff and maintaining warranty procedures. We offer growth opportunities, comprehensive benefits, competitive pay, and a family-owned culture that supports

Qualificações

• High School Diploma or equivalent; Diesel/technical degree preferred.
• Experience in heavy, industrial, or vehicle service operations is advantageous.
• Strong customer service and leadership skills required.

Responsabilidades

• Supervise service personnel in collaboration with the Service Manager.
• Schedule technicians and manage work orders for efficiency.
• Provide accurate quotes and keep customers updated on timelines and issues.
• Monitor WIP and ensure warranty procedures are followed.
• Contribute to recruiting, training, and development of staff.

Conhecimentos

Customer service

Leadership

Scheduling

Communication

Problem solving

Formação académica

High School Diploma

Diesel/technical degree preferred

Ferramentas

Work order systems

Descrição da oferta de emprego

We encourage you to see how rewarding employment at Company Wrench can be. We are looking for dedicated, passionate and career-minded individuals to join our experienced team. At Company Wrench, we are committed to your career development, and we will be with you every step of the way to enhance your training, education, experience, and overall professional development. Company Wrench is the place for you to reach your career goals while providing the “Cutting Edge of Customer Service” to our valued customers.We are an expanding dealership looking for an Assistant Service Manager to join our team. Reporting to the Service Branch Development Manager, this position is responsible for the management and supervision of all functions within the service repair shop for a specific branch.Be a champion of SafetyProvide customers with updates as conditions, timelines, issues, quotes, part lead times, etc. change or ariseEnsure all services, parts, and fees billed on Work Orders (WO) can be clearly explained and justifiedAssist in developing and acting on plans for acquiring new and additional existing customer service work to drive revenueAssist the service manager in recruiting, hiring, and training of all service department employeesManage the Work Order (WO) process from opening through invoicingSchedule technicians for work with optimal efficiencies in mindProvide accurate quotes for service work are provided to customers within 48 hours.Assist in monitoring and controlling Work In Progress (WIP) to limit WIPEnsure all Manufacture Warranty procedures are followed and understood, such as warranty pictures, documentation, etc.Provide direction and leadership required to achieve professional technical servicesAssist with monitoring performance standards and measurements and develop means to do so as necessary.*Supervisory Responsibility – In collaboration with the Service Manager, this position assists in supervising service personnel*Knowledge, Skills, and Qualifications:• High School Diploma; Diesel, Technical, or College Degree preferred• Three years of experience in heavy, industrial, or over the road equipment service operations preferred• Minimum of one-year experience dispatching technicians or working as a field service technician preferred• Excellent Customer Service skills• Strong organizational and leadership skills• Must be able to pass drug test and background check.Additional Information:Medical, Dental, & Vision Insurnace401K Plan + MatchPaid time off and VacationPaid Birthday and HolidayShort/Long Term DisabilityGrowth opportunitiesPaid TrainingMonthly Profit Sharing BonusBonus PlanESOP PlanFamily owned and operatedLong term job securityHealth and wellness programDiscounts on products and serviceWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.