Shop Operations Manager - Turf & Utility

AHW LLC; Hampshire Township (IL); On-site; USD 56,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Accident insurance

Critical illness insurance

Paid time off

401(k)

Cell phone allowance

Safety item reimbursements

AHW branded clothing

Training

Job summary

AHW LLC is seeking a Shop Operations Manager to support the Service Manager in directing the workload of the Service Department for optimum efficiency and quality repairs for Mid Ag, Small Tractor, Turf and Utility, and Compact Construction Equipment.

The role involves monitoring department metrics, quoting repair orders, and maintaining control of work orders through to invoicing, while promoting safe work practices and customer satisfaction.

Qualifications

• Minimum of 3 years of experience in Service Department operations.
• Proficient in Microsoft Office and internet tools.
• Strong verbal and written communication skills.
• Knowledgeable about John Deere products and competitive brands.
• Basic understanding of financial principles related to Service Department operations.
• Skilled in analyzing and interpreting internal reports.
• Flexibility to work extended hours and weekends as needed.
• Excellent customer service abilities, with a focus on meeting client needs.
• Associate degree or equivalent work experience.

Responsibilities

• Monitors Service Department metrics to ensure achievement of department goals.
• Provides performance feedback for service technicians and staff to the Service Manager.
• Oversees and directs the shop technicians in scheduling work and performance.
• Directs and assists technicians in the diagnosis of equipment.
• Assists in the quoting of repair orders and reviews orders for accuracy.
• Reviews and explains maintenance, repair, or other service concerns with the customer and documents on the work order.
• Opens work orders and maintains control until closed and invoiced.
• Maintains a safe working environment and adheres to safety program.

Skills

Communication skills

John Deere knowledge

Financial principles

Report analysis

Microsoft Office

Customer service

Flexibility hours

Education

Associate degree

Job description

Description

The Shop Operations Manager supports the Service Manager in coordinating and directing the workload of the Service Department for maximum efficiency and productivity while providing quality repair work for Mid Ag, Small Tractor, Turf and Utility, and Compact Construction Equipment. Provides input on skill development and training needs for the technicians.

The Shop Operations Manager supports the Service Manager in coordinating and directing the workload of the Service Department for maximum efficiency and productivity while providing quality repair work for Mid Ag, Small Tractor, Turf and Utility, and Compact Construction Equipment. Provides input on skill development and training needs for the technicians.

Responsibilities

• Monitors Service Department metrics monthly to ensure achievement of department goals
• Provides performance feedback for service technicians and staff to the Service Manager
• Oversees and directs the shop technicians in scheduling work and performance
• Directs and assists technicians in the diagnosis of Mid Ag, Small Tractor, Turf and Utility, and Compact Construction Equipment
• Assists in the quoting of repair orders coming into the Service Department and reviews repair orders for accuracy and completeness
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
• May approve the release of equipment for delivery to the customer
• Opens work orders as directed by the Service Manager and maintains control until closed and invoiced
• Fields internal and external customer inquiries to the Service Department
• Attends schooling and seminars as directed by management
• Performs complex diagnostics and repairs on agricultural and/or turf equipment
• Charges out at least 50% of their labor
• May participate in required Service EDUCATE Training programs
• Supports customer clinics
• May promote and sell dealer service programs directly to customers
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment, ensuring all are in good working order
• Maintains a safe working environment and adheres to company safety program at all times
• Performs other duties as assigned

Requirements

Experience, Education, Skills and Knowledge:

• Minimum of 3 years of experience in Service Department operations
• Proficient in using standard desktop applications such as Microsoft Office and internet-based tools
• Strong verbal and written communication skills, with the ability to effectively engage both individuals and groups
• Knowledgeable about John Deere products and competitive brands
• Basic understanding of financial principles related to Service Department operations
• Skilled in analyzing and interpreting internal reports
• Flexibility to work extended hours and weekends as needed
• Excellent customer service abilities, with a focus on meeting client needs
• Associate degree or equivalent work experience

Pay Range:

$27.00 - $32.00 per hour

Benefits:

We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.