Equipment Service Manager - Customer Experience Lead

Linder Industrial Machinery Company; Greensboro (NC); On-site; USD 58,000 - 82,000; Full time

Job summary

Linder Turf & Tractor is seeking a Service Manager to lead the service department, ensuring efficient, profitable, and safe operations in the shop. You will oversee all service spaces, process work orders, submit warranty claims, and maintain strong customer relations while guiding staff and maintaining invoices.

The role requires a proven track record in service management, excellent communication, and the ability to train new team members.

Qualifications

• Dynamic service manager with a proven track record in customer service.
• Proficient in use of computers.
• Excellent oral and written communication skills.
• Spanish is a plus.
• Works well under pressure and manages stressful situations with ease.
• Organized, efficient, and results-driven.
• Strong customer service and salesmanship skills.
• Excellent interpersonal skills.
• General knowledge of maintenance, repair, parts department functions.
• Strong industry knowledge.
• Strong creative thinking and problem-solving skills.
• High School Diploma or GED.

Responsibilities

• Oversee all services and workspaces in shop.
• Process work orders in a timely manner daily.
• Submit warranty claims daily.
• Delegate and direct service tasks; monitor progress of projects.
• Deliver positive customer service by offering knowledge, advice, and answering questions.
• Act as a source of information for service, inventory, and product matters.
• Manage and update invoices.
• Process new orders and track inventory.
• Communicate and maintain good relations with manufacturing reps.
• Keep a safe and clean workspace at all times.
• Monitor employee work and provide progress reports to improve efficiency.
• Follow industry standards, regulations, and laws.
• Help train new employees in procedures, including safety and work processes.
• Stay up to date on industry standards and new innovations.
• Monitor workflow and time.
• Other tasks as requested by management.

Skills

Customer service

Communication

Leadership

Salesmanship

Interpersonal skills

Organizational skills

Spanish language

Computer proficiency

Stress management

Education

High School Diploma or GED

Tools

Computer skills

Job description

Linder Turf & Tractor is seeking a Service Manager to lead the service department, ensuring efficient, profitable, and safe operations in the shop. You will oversee all service spaces, process work orders, submit warranty claims, and maintain strong customer relations while guiding staff and maintaining invoices.

The role requires a proven track record in service management, excellent communication, and the ability to train new team members.