Service Shop Lead: Elevate Tech Performance & Ops

Gregory Poole Equipment Company; Washington; On-site; USD 75,000 - 95,000; Full time

Job summary

Gregory Poole Equipment Company in Washington state is seeking a Shop Service Supervisor to oversee shop service operations, supervise technicians, and manage repair workflows and customer communications. The role focuses on productivity, efficient use of personnel and equipment, and maintaining service quality across diverse equipment lines.

The successful candidate will lead daily operations, coordinate with customers for approvals and updates, and ensure proper documentation, safety, and

Qualifications

• Two to five years of technical and supervisory experience.
• Must possess outstanding communication skills for managing day-to-day activity of the service department.
• Intermediate mechanical and product knowledge.
• Fundamental understanding of basic business concepts and administrative skills.

Responsibilities

• Directly supervise a shop technician workforce and maintain productivity above 85%.
• Coordinate repair approvals and communicate progress to customers.
• Manage service workflows and documentation including work orders, service records, invoicing, and customer payment processing.
• Coordinate with field service and vendors for repairs beyond internal capabilities.

Skills

Supervisory experience

Technical knowledge

Communication skills

Leadership

Education

Associate's degree

Bachelor's degree (preferred)

Job description

Gregory Poole Equipment Company in Washington state is seeking a Shop Service Supervisor to oversee shop service operations, supervise technicians, and manage repair workflows and customer communications. The role focuses on productivity, efficient use of personnel and equipment, and maintaining service quality across diverse equipment lines.

The successful candidate will lead daily operations, coordinate with customers for approvals and updates, and ensure proper documentation, safety, and