Service BDC Specialist - Scheduling & Customer Care

Lithia & Driveway; Hampton (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking a Service BDC Administrator at Priority Honda Hampton to handle service calls, emails, and texts, schedule appointments, and follow up on maintenance needs. You will maintain customer records and support service retention initiatives on a fast-paced team.

The role emphasizes clear communication and a friendly customer experience. The ideal candidate has prior BDC or call center experience in an automotive setting, strong phone skills, and solid organizational

Qualifications

• Experience in BDC, call center, customer service, or automotive dealership preferred.
• Excellent communication and phone skills.
• Strong organizational and time-management abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming service calls, emails, and text inquiries
• Schedule and confirm service appointments
• Follow up with customers regarding missed appointments and recommended maintenance
• Communicate effectively with service advisors and management
• Maintain accurate customer records and appointment information
• Assist with customer satisfaction initiatives and service retention efforts
• Deliver a professional and friendly experience with every customer interaction

Skills

Strong communication

Phone skills

CRM experience

Time management

Multitasking

Tools

CRM software

Job description

Lithia & Driveway is seeking a Service BDC Administrator at Priority Honda Hampton to handle service calls, emails, and texts, schedule appointments, and follow up on maintenance needs. You will maintain customer records and support service retention initiatives on a fast-paced team.

The role emphasizes clear communication and a friendly customer experience. The ideal candidate has prior BDC or call center experience in an automotive setting, strong phone skills, and solid organizational