Service Scheduling & Customer Care Agent

Master Chevrolet Cadillac; Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Master Chevrolet Cadillac in Augusta, GA is hiring a Customer Care Agent to support the Service Department. The role involves answering calls, handling emails, scheduling service and recalls, and updating customer information.

You will work directly with customers and colleagues to ensure smooth service experiences. The ideal candidate communicates clearly, provides friendly assistance, and maintains accurate records.

Responsibilities

• Answer all telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry.
• Confirm incoming web appointment requests.
• Contact online inquiries in a timely manner.
• Utilize manifest lists to contact customers due for maintenance and/or recalls.
• Maintain appointment confirmations, missed appointments, and cancellations.
• Contact and Schedule customers for Special Order Parts.
• Update Customer Profile Information.
• Assisting Customers in the Service Department when checking out.
• Assisting Customers with pulling their vehicle into the lane, or around for pick-up.
• Maintaining Customer Relationships with great Customer Service.
• Perform all duties as assigned by any member of management.
• Demonstrates behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and vendors.
• Adhere to all company policies, procedures, and safety standards outlined in the employee handbook
• Perform other duties as assigned

Job description

Master Chevrolet Cadillac in Augusta, GA is hiring a Customer Care Agent to support the Service Department. The role involves answering calls, handling emails, scheduling service and recalls, and updating customer information.

You will work directly with customers and colleagues to ensure smooth service experiences. The ideal candidate communicates clearly, provides friendly assistance, and maintains accurate records.