Service & Scheduling Coordinator II

generac; Corona (CA); On-site; USD 42,000 - 58,000; Full time

Job summary

Energy Systems, a leading Generac Industrial Distributor, seeks a Service Coordinator II to support daily service operations, manage administrative workflows, and assist with scheduling to ensure efficient job coordination. The role reports to the Branch Manager and requires coordinating with various teams to maintain accuracy and timeliness.

Responsibilities include triaging service requests, creating service jobs, scheduling preventative maintenance, updating customer records, and supporting

Qualifications

• High School Diploma or GED required.
• Associate or bachelor’s degree preferred for advancement.

Responsibilities

• Serve as primary point-of-contact for customers and triage service requests.
• Create and manage service jobs; coordinate technician schedules for efficiency.
• Schedule preventive maintenance and repairs; confirm details with customers.
• Maintain customer locations and accounts; manage equipment transfers.
• Collaborate with credit department to resolve account issues and ensure smooth service operations.
• Review open work orders in portals; ensure timely updates and billing readiness.
• Assist with entering new contracts and renewals in the system.
• Participate in service operations meetings to align priorities.

Skills

MS Office

Scheduling

Customer service

Administrative support

Communication

Education

High School Diploma or GED

Associate/Bachelor's degree preferred

Tools

FieldServio

SAP

Microsoft Office

Job description

Energy Systems, a leading Generac Industrial Distributor, seeks a Service Coordinator II to support daily service operations, manage administrative workflows, and assist with scheduling to ensure efficient job coordination. The role reports to the Branch Manager and requires coordinating with various teams to maintain accuracy and timeliness.

Responsibilities include triaging service requests, creating service jobs, scheduling preventative maintenance, updating customer records, and supporting