Service Operations Coordinator II

DR Power LLP; Corona (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Energy Systems, a Generac industrial distributor and full-service power solutions provider, seeks a Service Coordinator II to support daily service operations. You will create and manage service jobs, coordinate technicians, schedule preventive maintenance, and maintain customer records, ensuring accurate and timely service delivery.

This role requires a high school diploma, 2–4 years in service-adjacent admin, strong Microsoft Office skills, basic math, and the ability to handle high-pressure

Qualifications

• High School Diploma or GED required.
• 2–4 years of administrative experience in a service-related business.
• 2–4 years of scheduling field technicians and/or customer service.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Basic knowledge of service parts and the service industry.
• Strong time management and interpersonal skills.

Responsibilities

• Serve as primary point of contact for customers and triage requests.
• Create and manage service jobs; coordinate technician schedules.
• Proactively schedule maintenance and repairs; confirm details with customers.
• Create, audit, and update customer records and locations.
• Manage equipment transfers; ensure proper documentation.
• Coordinate with credit department to resolve account issues.
• Use portals to manage open work orders and maintain timeliness.
• Track job progress from initiation to completion; escalate as needed.
• Review completed jobs for billing readiness with technical billers.
• Process new contracts and renewals in the electronic system.
• Attend service operations meetings to align priorities.
• Provide cross-functional support to Service Department roles.
• Participate in rotating on-call for emergencies.

Skills

Time management

Interpersonal skills

Customer service

Team collaboration

Math skills

Education

High School Diploma or GED

Associate or bachelor's degree (preferred)

Tools

Microsoft Office

FieldServio

SAP

Job description

Energy Systems, a Generac industrial distributor and full-service power solutions provider, seeks a Service Coordinator II to support daily service operations. You will create and manage service jobs, coordinate technicians, schedule preventive maintenance, and maintain customer records, ensuring accurate and timely service delivery.

This role requires a high school diploma, 2–4 years in service-adjacent admin, strong Microsoft Office skills, basic math, and the ability to handle high-pressure