Service Coordinator II

DR Power LLP; Corona (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Energy Systems, a Generac industrial distributor and full-service power solutions provider, seeks a Service Coordinator II to support daily service operations. You will create and manage service jobs, coordinate technicians, schedule preventive maintenance, and maintain customer records, ensuring accurate and timely service delivery.

This role requires a high school diploma, 2–4 years in service-adjacent admin, strong Microsoft Office skills, basic math, and the ability to handle high-pressure

Qualifications

• High School Diploma or GED required.
• 2–4 years of administrative experience in a service-related business.
• 2–4 years of scheduling field technicians and/or customer service.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Basic knowledge of service parts and the service industry.
• Strong time management and interpersonal skills.

Responsibilities

• Serve as primary point of contact for customers and triage requests.
• Create and manage service jobs; coordinate technician schedules.
• Proactively schedule maintenance and repairs; confirm details with customers.
• Create, audit, and update customer records and locations.
• Manage equipment transfers; ensure proper documentation.
• Coordinate with credit department to resolve account issues.
• Use portals to manage open work orders and maintain timeliness.
• Track job progress from initiation to completion; escalate as needed.
• Review completed jobs for billing readiness with technical billers.
• Process new contracts and renewals in the electronic system.
• Attend service operations meetings to align priorities.
• Provide cross-functional support to Service Department roles.
• Participate in rotating on-call for emergencies.

Skills

Time management

Interpersonal skills

Customer service

Team collaboration

Math skills

Education

High School Diploma or GED

Associate or bachelor's degree (preferred)

Tools

Microsoft Office

FieldServio

SAP

Job description

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. The Service Coordinator II is responsible for supporting the daily operations of the Service Department by managing administrative and scheduling functions. This includes creating and maintaining service jobs in the company’s business systems, answering and routing incoming service calls, and assisting with technician scheduling to ensure efficient job coordination. The role also involves maintaining organized electronic records, facilitating communication between team members, and providing general administrative support as needed. The Service Coordinator II reports directly to the Branch Manager.

Responsibilities:

• Serve as the primary point-of-contact for customers, triaging incoming service requests and ensuring prompt resolution.
• Create and manage service jobs in the system, while coordinating technician schedules to optimize efficiency.
• Proactively schedule preventative maintenance and repair services, confirming details with customers.
• Create, audit, and update new customers in the system and maintain customer location accounts.
• Manage equipment transfers between accounts, ensuring proper documentation and system updates.
• Partner with the credit department to resolve account status issues and maintain smooth service operations, escalating issues as needed.
• Utilize customer portals to oversee and update all open work orders, ensuring accuracy and timeliness.
• Track and oversee job progress from initiation through completion, escalating issues as needed to meet deadlines.
• Review completed jobs for accuracy and readiness for billing, collaborating with technical billers to finalize invoicing, escalating issues as needed.
• Process new entry-level to mid-level contracts and renewals in the electronic management system for related services.
• Participate in department meetings with the service operations team to align priorities and resolve challenges.
• Provide cross-functional support to other Service Department roles as needed to maintain operational continuity.
• Participate in a rotating on-call team to respond to emergency service requests, as required by location.
• Work under general direction; manage own workload and cross-train Service Coordinator I team members, fostering skill development and knowledge sharing.

Minimum Job Requirements:

• High School Diploma or G.E.D.
• Two to four years of administrative experience in a service-related business.
• Two to four years of scheduling field technicians and/or customer service.

Knowledge, Skills and Abilities:

• Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel).
• General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude.
• Incorporate time management skills by prioritizing work assignments.
• Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company.
• Must be able to handle high-pressure situations.
• Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.

Preferred Job Requirements:

• Associate or bachelor's degree in related field.
• 4 years of administrative experience in a service-related business.
• 4 years of scheduling field technicians and/or customer service.
• Working knowledge of business enterprise systems (e.g., FieldServio, SAP, etc.).
• Proficiency in schematic and service documentation.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.