Service Operations Coordinator

generac; Sussex (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Generac is seeking a Service Coordinator I to support the daily operations of the Service Department in Sussex, WI. You will create and manage service jobs in our systems and help schedule technicians to ensure efficient, high-quality service for our customers.

You will answer and route service calls, maintain electronic records, and liaise with team members to keep work flowing. This role also includes participating in on-call rotations and supporting other service functions as needed by

Qualifications

• Minimum HS Diploma or GED.
• 1–3 years administrative experience in a service-related business.
• 1–3 years scheduling field technicians and/or customer service.

Responsibilities

• Serve as the primary contact for customers, triaging incoming service requests and ensuring prompt resolution.
• Create and manage service jobs in the system, while coordinating technician schedules to optimize efficiency.
• Proactively schedule preventative maintenance and repair services, confirming details with customers.
• Utilize customer portals to oversee and update all open work orders, ensuring accuracy and timeliness.
• Track and oversee job progress from initiation through completion, escalating issues as needed to meet deadlines.
• Participate in department meetings with the service operations team to align priorities and resolve challenges.
• Provide cross-functional support to other Service Department roles as needed to maintain operational continuity.
• Participate in a rotating on-call team to respond to emergency service requests, as required by location.

Skills

Administrative experience

Scheduling field technicians

Customer service

Microsoft Office

Education

High School Diploma or GED

Associate or bachelor's degree in related field

Tools

Microsoft Office

Job description

Generac is seeking a Service Coordinator I to support the daily operations of the Service Department in Sussex, WI. You will create and manage service jobs in our systems and help schedule technicians to ensure efficient, high-quality service for our customers.

You will answer and route service calls, maintain electronic records, and liaise with team members to keep work flowing. This role also includes participating in on-call rotations and supporting other service functions as needed by