Service Coordinator II — Scheduling & Ops

West Coast Energy Systems LLC; Corona (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Energy Systems in Corona, CA is seeking a Service Coordinator II to support daily operations of the Service Department by managing administrative tasks and scheduling. You will create and maintain service jobs, coordinate technician schedules, and ensure timely communication with customers and internal teams.

The role involves maintaining electronic records, facilitating cross-functional collaboration, and contributing to smooth service operations under supervision of the Branch Manager.

Qualifications

• High School Diploma or G.E.D.
• Two to four years of administrative experience in a service-related business.
• Two to four years of scheduling field technicians and/or customer service.

Responsibilities

• Serve as the primary point-of-contact for customers, triaging incoming service requests and ensuring prompt resolution.
• Create and manage service jobs in the system, while coordinating technician schedules to optimize efficiency.
• Proactively schedule preventative maintenance and repair services, confirming details with customers.
• Create, audit, and update new customers in the system and maintain customer location accounts.
• Manage equipment transfers between accounts, ensuring proper documentation and system updates.
• Partner with the credit department to resolve account status issues and maintain smooth service operations, escalating issues as needed.

Skills

Microsoft Office

Scheduling

Customer service

Communication

Time management

Education

High School Diploma or GED

Tools

FieldServio

SAP

Job description

Energy Systems in Corona, CA is seeking a Service Coordinator II to support daily operations of the Service Department by managing administrative tasks and scheduling. You will create and maintain service jobs, coordinate technician schedules, and ensure timely communication with customers and internal teams.

The role involves maintaining electronic records, facilitating cross-functional collaboration, and contributing to smooth service operations under supervision of the Branch Manager.