Service & Scheduling Coordinator: Facility Maintenance

W Services Group; Hauppauge (NY); On-site; USD 24,000 - 35,000; Full time

Job summary

W Services Group, LLC, in Hauppauge, NY, is seeking a Customer Service Associate - Facility Maintenance to monitor missed service notifications via our IVR, ensure timely follow-up, and support scheduling with CPs.

You will coordinate with the Cleaning Manager and market teams, update system notes, and help resolve issues to maintain service quality and client satisfaction. Strong communication and reliability are essential.

Qualifications

• Experience handling high-volume calls and scheduling tasks.
• Proficiency with MS Outlook and Word; Excel experience helpful.
• Excellent communication, reliability, and teamwork.
• Detail-oriented with strong organizational skills.

Responsibilities

• Monitor missed service notifications via IVR and follow up promptly.
• Assign resolution categories and communicate deductions when needed.
• Support scheduling of services in Web Proposed and Web Scheduled status.
• Maintain up-to-date system notes and collaborate with CPs and market teams.
• Escalate issues and identify patterns to improve processes.

Skills

Communication skills

Attendance reliability

Detail-oriented

Team player

Customer service

Tools

MS Outlook

MS Word

Excel

Job description

W Services Group, LLC, in Hauppauge, NY, is seeking a Customer Service Associate - Facility Maintenance to monitor missed service notifications via our IVR, ensure timely follow-up, and support scheduling with CPs.

You will coordinate with the Cleaning Manager and market teams, update system notes, and help resolve issues to maintain service quality and client satisfaction. Strong communication and reliability are essential.