Service Scheduling Coordinator

Cityside SUBARU; Belmont (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K

Paid training

Paid holidays

Paid time off

Community involvement

Nights & weekends

Job summary

Cityside Subaru in Belmont, Massachusetts is hiring for an immediate role as a Service BDC Representative or a Service Appointment Coordinator. The position offers an hourly wage of $18.00–$21.00 with full-time and part-time options.

This is a busy dealership role focused on customer service and appointment coordination. The company provides health and dental insurance, a 401K plan, paid training, holidays, time off, and weekend/evening shifts.

Qualifications

• Proficient with MS Office (Outlook, Excel, Word).
• Experience in customer service or call center environments preferred.
• Strong communication and professional conduct at all times.

Responsibilities

• Schedule service appointments and follow up with customers daily by phone after each appointment.
• Listen actively, answer questions, and direct customers as requested.
• Respond promptly to customer inquiries via phone, online scheduling, and live chat.

Skills

Outlook

Excel

Word

Customer service

Communication skills

Job description

Cityside Subaru is a growing organization that has served the greater area of Belmont, Massachusetts for over 30 years. We're always seeking qualified, enthusiastic individuals to join our growing team! We have an immediate role for a Service BDC Representative or a Service Appointment Coordinator.

$18.00-$21.00 per hour

Great opportunity to join a very busy dealership!

Excellent way to become an entry level Service Advisor

What We Offer

• Health, dental insurance
• 401K plan
• Paid training
• Paid holidays
• Paid time off
• Community involvement
• Full time and Part-time available
• Nights and weekends available

Responsibilities

• Schedule service appointments and speak with customers every single day by following up over the phone after each appointment.
• Actively listen to customers, answering their questions, and directing them appropriately as they request.
• Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.
• Advise maintenance recommendations.
• Confirm scheduled and missed appointments.
• Contact customer's with open recalls to get scheduled for completion
• Perform daily follow up of work from previous week
• Perform other duties as assigned

Qualifications

• Strong computer skills, including Outlook, Excel and Word (and preferably dual-screen experience)
• Strong customer service background
• Excellent verbal and written communication skills
• Maintain a professional code of conduct at all times
• Punctual, reliable and eager to improve
• Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.