Service BDC Representative

LAcarGUY; Santa Monica (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Short and Long-Term Disability

Paid Holidays & Paid Time Off

Paid Life Insurance

401(k) Retirement Plan

Employee Assistance Plan

Paid Training

Job summary

LAcarGUY's Toyota Santa Monica location is seeking a Service BDC Representative with a customer-focused mindset. You will drive service business through proactive outreach and persuasive follow-ups, scheduling and confirming appointments across brands.

You will handle calls, texts, and emails, overcome objections, and work with Service Advisors to maximize capacity. Availability Mon–Fri and alternating Saturdays is required, with bonuses based on performance.

Qualifications

• Minimum of one year in a call center, BDC, or high-volume customer contact role (automotive experience preferred).
• Proven sales or negotiation ability with a track record of meeting or exceeding performance targets.
• Exceptional communication, listening, and persuasion skills.
• Strong organizational habits and attention to detail.
• Energetic, upbeat, and professional attitude.
• Ability to multi-task and adapt quickly in a fast-paced environment.
• Dependable, polished, and driven to succeed.

Responsibilities

• Proactively reach out to customers to schedule and confirm service appointments.
• Cross-Brand Training: you'll be trained to work with multiple vehicle brands and support different dealerships.
• Use sales and negotiation techniques to encourage customers to book maintenance, recalls, and repairs.
• Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset.
• Overcome objections and present the value of timely service and Subaru care.
• Follow up with previous customers, missed appointments, and declined services to convert opportunities into bookings.
• Collaborate with Service Advisors and management to maximize daily shop capacity.
• Maintain detailed, accurate records and consistently meet or exceed appointment goals.

Skills

Sales skills

Negotiation

Communication

Listening

Persuasion

Organization

Multi-tasking

Professional attitude

Job description

Toyota Santa Monica is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

I f yo u thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

• Proactively reach out to customers to schedule and confirm service appointments
• Cross-Brand Training:You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed.
• Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
• Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
• Overcome objections and present the value of timely service and genuine Subaru care
• Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
• Collaborate closely with Service Advisors and management to maximize daily shop capacity
• Maintain detailed, accurate records and consistently meet or exceed service appointment goals

Qualifications

• Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).
• Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
• Exceptional communication, listening, and persuasion skills
• Strong organizational habits and attention to detail
• Energetic, upbeat, and professional attitude
• Ability to multi-task and adapt quickly in a fast-paced environment
• Dependable, polished, and driven to succeed

Schedule

This role requires availability during the following days and hours:

• Monday–Friday: Must be available to work either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM.
• Saturdays: Must be available from 8:00 AM–5:00 PM on a rotating schedule.
• Rotating Schedule: Team members will alternate Saturday shifts with a coworker and receive a weekday off during any week they are scheduled to work on Saturday.

Compensation

• This position offers $20.00.hour – $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

• Medical, Dental and Vision Plans
• Short and Long-Term Disability
• Paid Holidays & Paid Time Off
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Assistance Plan
• Paid Training

Hiring Requirements

• 18 years or older required
• All potential employees must pass pre-employment testing including a background check and drug screen