Service Dispatch & Admin Coordinator

generator-supercenter-careers; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Voluntary Life Insurance

Short-term Disability

Long-term Disability

Medical Insurance

Dental Insurance

Vision Insurance

401K Matching

Training & development

Collaborative environment

Job summary

Generator Supercenter is seeking an Administrative Assistant to perform clerical tasks, answer phones, organize files, and support the Service Department in Detroit. You will manage scheduling, dispatch technicians, and maintain service records while delivering exceptional customer service in a fast-paced office.

Ideal candidates are highly organized, detail-oriented, with strong communication skills and the ability to multitask.

Qualifications

• High school diploma or equivalent.
• Proficient in relevant computer applications.
• Required language proficiency.
• Knowledge of customer service.
• Good data entry and typing skills.

Responsibilities

• Coordinate and schedule service calls and maintenance for generators.
• Dispatch field technicians efficiently based on location and availability.
• Communicate with customers regarding appointment times, service updates, and inquiries.
• Maintain accurate service records and scheduling logs.
• Assist with incoming service requests via phone and email.
• Work closely with service managers and technicians to ensure smooth operations.
• Provide exceptional customer service and follow up on completed jobs.
• Must be organized, detail-oriented, and comfortable in a fast-paced environment.

Skills

Verbal & Written Communication

Listening

Problem Solving

Customer Service

Organizational Skills

Attention to Detail

Good Judgment

Adaptability

Teamwork

Stress Tolerance

Multi-tasking

Education

High school diploma or equivalent

Proficient in relevant computer applications

Required language proficiency

Knowledge of customer service

Good data entry and typing skills

Job description

Generator Supercenter is seeking an Administrative Assistant to perform clerical tasks, answer phones, organize files, and support the Service Department in Detroit. You will manage scheduling, dispatch technicians, and maintain service records while delivering exceptional customer service in a fast-paced office.

Ideal candidates are highly organized, detail-oriented, with strong communication skills and the ability to multitask.