Service Scheduling and Support Administrative Specialist

Jobtailor; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a Service Department Scheduling Assistant in the United States. You will manage correspondence, coordinate with customers on service scheduling, and update Salesforce work orders with customer information.

You will also maintain technician compliance documentation in Avetta and ISN portals, and provide backup support to other team members as needed. Strong communication and organizational skills are essential.

Qualifications

• High School Degree or equivalency is required.
• Previous experience in customer service is preferred.
• Salesforce experience is preferred.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and common office applications.
• Able to work autonomously with minimal supervision.
• Team oriented with a 'can do' mindset.
• Ability to multitask and stay highly organized.

Responsibilities

• Manage incoming and outgoing correspondence for the Service Department scheduling team.
• Coordinate with customers on service scheduling and requests.
• Update Salesforce work orders with customer-provided information.
• Maintain and upload technician compliance documentation to Avetta and ISN portals.
• Assist with other departmental roles as backup when needed.

Skills

Salesforce Experience

Customer Service Experience

Microsoft Office Suite

Attention To Detail

Verbal And Written Communication

Team Oriented

Autonomous Work

Multitasking

Education

High School Degree or Equivalency

Tools

Avetta

ISN

Job description

Responsibilities

• Manage incoming and outgoing correspondence for the Service Department scheduling team
• Coordinate with customers on service scheduling and requests
• Update Salesforce work orders with customer-provided information
• Maintain and upload required technician compliance documentation, including Job Hazard Analyses and work authorization forms, to Avetta and other contractor compliance portals such as ISN
• Assist with other departmental roles as backup when needed

Requirements

• High School Degree or equivalency (required)
• Previous experience in customer service (preferred)
• Salesforce experience (preferred)
• High attention to detail
• Excellent verbal and written communication skills
• Excellent interpersonal and engagement skills
• Proficient in common word processing, spreadsheet, database, and web-based applications
• Proficient in Microsoft Office Suite
• Team oriented with a 'can do' mindset
• Able to work autonomously with little oversight
• Ability to multitask and remain highly organized, developing effective organizational systems as needed
• Ability to manage a high volume of inbound and outbound correspondence in a fast-paced environment

Core Competencies

Demonstrates strong organizational skills and attention to detail while managing customer service correspondence and scheduling. Proficient in Salesforce and Microsoft Office Suite, with the ability to maintain compliance documentation and support team operations effectively.

Highest-signal resume keywords

• Salesforce Experience
• Customer Service Experience
• Microsoft Office Suite Proficiency
• Attention To Detail
• Excellent Verbal And Written Communication Skills

Hard Skills

• Salesforce
• Microsoft Office Suite
• Word Processing
• Spreadsheet Applications
• Database Applications
• Web-Based Applications
• Job Hazard Analyses
• Work Authorization Forms
• Compliance Documentation
• Organizational Systems

Soft Skills

• Excellent Interpersonal Skills
• Team Oriented
• Can Do Mindset
• Ability To Multitask
• Highly Organized

Certifications & Qualifications

• High School Degree Or Equivalency

Industry Keywords

• Service Department
• Correspondence Management
• Customer Scheduling
• Compliance Portals

Tools & Technologies

• Avetta
• ISN