Salesforce-Driven Service Scheduling Specialist

Jobtailor; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a Service Department Scheduling Assistant in the United States. You will manage correspondence, coordinate with customers on service scheduling, and update Salesforce work orders with customer information.

You will also maintain technician compliance documentation in Avetta and ISN portals, and provide backup support to other team members as needed. Strong communication and organizational skills are essential.

Qualifications

• High School Degree or equivalency is required.
• Previous experience in customer service is preferred.
• Salesforce experience is preferred.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite and common office applications.
• Able to work autonomously with minimal supervision.
• Team oriented with a 'can do' mindset.
• Ability to multitask and stay highly organized.

Responsibilities

• Manage incoming and outgoing correspondence for the Service Department scheduling team.
• Coordinate with customers on service scheduling and requests.
• Update Salesforce work orders with customer-provided information.
• Maintain and upload technician compliance documentation to Avetta and ISN portals.
• Assist with other departmental roles as backup when needed.

Skills

Salesforce Experience

Customer Service Experience

Microsoft Office Suite

Attention To Detail

Verbal And Written Communication

Team Oriented

Autonomous Work

Multitasking

Education

High School Degree or Equivalency

Tools

Avetta

ISN

Job description

Jobtailor is seeking a Service Department Scheduling Assistant in the United States. You will manage correspondence, coordinate with customers on service scheduling, and update Salesforce work orders with customer information.

You will also maintain technician compliance documentation in Avetta and ISN portals, and provide backup support to other team members as needed. Strong communication and organizational skills are essential.