Service Scheduling & Billing Supervisor

Pho Prime, LLC; Wakefield (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid holidays

PTO

Referral bonus

Medical insurance

Dental insurance

Vision insurance

401k match

Training

Growth opportunities

Job summary

The W.W. Williams Company in Wakefield, MA is seeking a Service Coordination Supervisor to oversee scheduling, workflow accuracy, job aging control, and billing packet readiness to keep daily operations efficient.

Responsibilities include scheduling technicians, maintaining aging thresholds, ensuring complete billing packets, and managing PTO. The role emphasizes communication and Office Suite proficiency in a fast-paced service environment.

Qualifications

• Associate degree or equivalent from a two-year college or technical school; or six months to one-year related experience.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

Responsibilities

• Schedule technicians efficiently and maintain accurate daily system updates.
• Accountable for maintaining job aging within established thresholds.
• Ensure billing documentation packets are complete and within policy timelines.
• Verify technician time daily and manage PTO scheduling within policy guidelines.
• Escalate operational concerns when overtime or workflow thresholds are exceeded.
• Coordinate approved outside vendors and asset movement.

Skills

Strong written and verbal comms

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

The W.W. Williams Company in Wakefield, MA is seeking a Service Coordination Supervisor to oversee scheduling, workflow accuracy, job aging control, and billing packet readiness to keep daily operations efficient.

Responsibilities include scheduling technicians, maintaining aging thresholds, ensuring complete billing packets, and managing PTO. The role emphasizes communication and Office Suite proficiency in a fast-paced service environment.