Operations Team Lead - Scheduling, Quality & Delivery

W.W.Williams; West Sacramento (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid holidays

Wellness day

Paid time off

Referral bonus

Medical insurance

Dental insurance

Vision insurance

401k with company match

Company paid training

Growth & leadership opportunities

Job summary

W.W. Williams is seeking a Team Operations Manager to oversee daily scheduling, backlog health, and technician productivity across assigned branches. The role drives quality, timely delivery, and customer satisfaction within the operations network.

You will manage staffing, performance, and development of branch personnel, while ensuring KPI targets are met and operational issues are resolved promptly.

Qualifications

• Associate degree or two years of related experience and/or training; or equivalent combination of education and experience.
• Supervisory experience is required.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Schedule execution and backlog health management through Service Coordination Supervisors.
• Own technician productivity, labor utilization, and execution efficiency in the territory.
• Ensure quality assurance reviews to reduce repeats and defects.
• Resolve operational customer issues before escalation to Regional Operations Manager.
• Drive corrective actions when branch KPIs fall outside thresholds.
• Lead hiring, development, and performance management of branch personnel.

Skills

Supervisory experience

Verbal communication

Written communication

Microsoft Office

Team leadership

Education

Associate degree or equivalent experience

Tools

Microsoft Office Suite

Job description

W.W. Williams is seeking a Team Operations Manager to oversee daily scheduling, backlog health, and technician productivity across assigned branches. The role drives quality, timely delivery, and customer satisfaction within the operations network.

You will manage staffing, performance, and development of branch personnel, while ensuring KPI targets are met and operational issues are resolved promptly.