Service Coordination Supervisor

W.W.Williams; La Vergne (TN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

8 Paid Holidays & 1 Paid Wellness Day

Employee Referral Bonus Program

401k with a Company Match

Company Paid Training

Growth and Leadership Opportunities

Job summary

A service company in La Vergne, Tennessee, is seeking a Service Coordination Supervisor responsible for scheduling technicians and maintaining workflow accuracy. The ideal candidate will have an associate degree or equivalent experience, strong communication skills, and proficiency in Microsoft Office. This role offers competitive employee benefits including medical, dental, and vision insurance, paid time off, and growth opportunities.

Qualifications

• Associate degree or equivalent from a two-year college or six months to one-year related experience and/or training.
• Strong communication and customer service skills required.
• Proficient in Microsoft Office Suite.

Responsibilities

• Schedule technicians and maintain accurate system updates.
• Ensure billing documentation packets are complete.
• Manage PTO scheduling and verify technician time.

Skills

Written and verbal communication skills

Customer service skills

Computer skills including Microsoft Office Suite

Education

Associate degree or equivalent from a two-year college

Job description

Service Coordination Supervisor Opportunity Summary

The Service Coordination Supervisor is accountable for scheduling precision, workflow accuracy, job aging control, and billing packet readiness to ensure efficient daily operations.

Job Duties

• Schedule technicians efficiently and maintain accurate daily system updates.
• Accountable for maintaining job aging within established thresholds.
• Ensure billing documentation packets are complete and within policy timelines.
• Verify technician time daily and manage PTO scheduling within policy guidelines.
• Escalate operational concerns when overtime or workflow thresholds are exceeded.
• Coordinate approved outside vendors and asset movement.

Work Experience & Qualifications

• Associate degree or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Computer and software skills including Microsoft Office Suite.

Employee Rewards And Benefits

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid time off
• Employee Referral Bonus Program
• Medical, Dental, and Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth and Leadership Opportunities

AAP/EPE/M/F/Vets/Disabled, DFWP