Service Operations Coordinator

Jobtailor; Illinois; On-site; USD 34,000 - 52,000; Full time

Job summary

Jobtailor is seeking a customer service and service coordination specialist to serve as the primary liaison between customers, Field Service Engineers, and internal teams. You will respond to inquiries via phone, email, and web-to-case, manage quotes, purchase orders, service requests, and coordinate scheduling and parts orders while maintaining accurate records in Salesforce and SAP.

This role emphasizes clear communication, cross-functional collaboration, and strong problem-solving skills to

Qualifications

• High School Diploma or GED equivalent required.
• 1+ year experience in customer service, dispatching, service coordination, or order management.
• Associate's or Bachelor’s degree is a plus.

Responsibilities

• Serve as the primary liaison between customers, Field Service Engineers, and internal teams.
• Respond to customer inquiries via phone, email, and web-to-case channels.
• Manage customer quotes, purchase orders, and service requests.
• Coordinate service scheduling, work orders, and parts orders.
• Maintain accurate records in Salesforce and SAP.
• Communicate service updates and resolve customer issues through cross-functional collaboration.

Skills

Customer service

Service coordination

Order management

Quote management

Work order management

Education

High School Diploma

GED Equivalent

Associate/Bachelor’s degree

Tools

Salesforce

SAP

Job description

• Serve as the primary liaison between customers, Field Service Engineers, and internal teams.
• Respond to customer inquiries via phone, email, and web-to-case channels.
• Manage customer quotes, purchase orders, and service requests.
• Coordinate service scheduling, work orders, and parts orders.
• Maintain accurate records in Salesforce and SAP.
• Communicate service updates and resolve customer issues through cross-functional collaboration.

Requirements

• High School Diploma or GED equivalent required.
• 1+ year experience in customer service, dispatching, service coordination, or order management.
• 1 year experience with Salesforce, SAP, or similar business systems.
• Associate's or Bachelor’s degree is a plus.

Core Competencies

Demonstrates expertise in customer service and service coordination, effectively managing customer inquiries, quotes, and service requests while utilizing Salesforce and SAP for accurate record-keeping and communication.

Highest-signal resume keywords

• Customer Service Experience
• Service Coordination
• Salesforce Proficiency
• SAP Proficiency
• Order Management

ATS Optimization Keywords

Hard Skills

• Customer Service
• Service Coordination
• Order Management
• Quote Management
• Work Order Management

Soft Skills

• Communication
• Collaboration
• Problem Solving

Certifications & Qualifications

• High School Diploma
• GED Equivalent

Industry Keywords

• Field Service
• Customer Inquiries
• Service Requests
• Parts Orders
• Cross-Functional Collaboration

Tools & Technologies

• Salesforce
• SAP