Field Service Dispatcher

Jobtailor

Bohemia (NY)

On-site

USD 42,000 - 70,000

Full time

14 days+

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Job summary

Jobtailor is seeking a Dispatch Specialist to coordinate onsite field service visits in the New York area. You will manage scheduling, liaise with customers, and ensure parts and equipment are available for service calls.

The role involves creating service orders, tracking ERP records, and preparing quotes in collaboration with Technical Support. Strong organizational and communication skills are essential.

Qualifications

High School Diploma or GED required.
College degree preferred.
2+ years in customer service, dispatching, or scheduling.

Responsibilities

Assign Field Service Engineers to service requests via the Service Management System with tentative dates.
Schedule onsite field services with end-user customers by phone and email.
Confirm onsite dates with customers and field engineers.
Adjust engineer schedules and customer visits as needed.
Ensure onsite requirements, equipment, technical equipment, and spare parts are available and delivered to customer sites.
Place, track, and follow up on spare-parts orders.
Assist with Field Service Engineer van-stock inventory management.
Create and update service orders, SMS/ERP records, customer master records, and contact information.
Review and monitor open service orders requiring scheduling.
Prepare quotations for onsite system repairs with Technical Support assistance.
Coordinate with Service Support, Field Service Engineers, and Management on open service orders and onsite activities.

Skills

Scheduling

Inventory Management

Service Order Creation

Quotation Preparation

Multi-tasking

Problem Solving

Education

High School Diploma

GED

College Degree

Tools

Microsoft Office

Service Management System

SAP

ERP

Job description

Assign Field Service Engineers to service requests via the Service Management System with tentative dates
Schedule onsite field services with end-user customers by phone and email
Confirm onsite dates with customers and field engineers
Adjust engineer schedules and customer visits as needed
Ensure onsite requirements, equipment, technical equipment, and spare parts are available and delivered to customer sites
Place, track, and follow up on spare-parts orders
Assist with Field Service Engineer van-stock inventory management
Create and update service orders, SMS/ERP records, customer master records, and contact information
Review and monitor open service orders requiring scheduling
Prepare quotations for onsite system repairs with Technical Support assistance
Coordinate with Service Support, Field Service Engineers, and Management on open service orders and onsite activities

Requirements

High School Diploma/GED required
College Degree preferred
2+ years of experience in customer service, dispatching, or scheduling
Beginner's experience with Microsoft Office, including Word, Excel, and Outlook
SAP/ERP experience preferred
Service Management System experience preferred
Ability to take ownership of processes
Independent, professional, and self-driven
Effective and efficient written and oral communication skills
Strong organizational skills
Attention to detail
Strong ability to multi-task
Ability to triage and problem solve
Identification with Sartorius core values: Sustainability, Openness, and Enjoyment

Core Competencies

Demonstrates strong organizational and communication skills while effectively managing service requests and coordinating with Field Service Engineers and customers. Proficient in scheduling, inventory management, and utilizing Service Management Systems and ERP tools.

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