National Services Technical Coordinator

Jobtailor; Little Rock (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

Jobtailor in Little Rock, AR is seeking a Service Coordinator to act as the primary contact for customers needing break/fix service and to ensure top-notch satisfaction. You will receive, assess, and prioritize calls, dispatch qualified professionals, and prepare accurate labor estimates and proposals.

The role requires strong technical aptitude, excellent communication, and the ability to manage multiple service calls in a fast-paced environment, including after-hours availability.

Qualifications

• High school diploma or equivalent; technical degree preferred.
• Strong technical aptitude and the ability to explain technical issues.
• Excellent organizational and multitasking skills.
• Exceptional communication and interpersonal skills; customer-centric.
• Proficient in Microsoft Office and Salesforce.
• Ability to work independently and in a fast-paced environment.
• Problem-solving skills and ability to handle stress calmly.
• Availability to work flexible hours, including evenings and weekends.

Responsibilities

• Serve as the primary contact for break/fix service requests.
• Receive, assess, prioritize service calls and assign timely resolution.
• Coordinate and dispatch service professionals based on urgency.
• Prepare estimates for labor and expenses for service calls.
• Prepare and provide detailed service proposals.
• Maintain detailed records of service calls and resolutions.
• Monitor progress and provide updates to customers and management.
• Communicate with customers and service professionals to gather information and ensure resolution.
• Provide technical support to dispatched staff as needed.
• Handle complaints and escalations professionally and promptly.

Skills

Technical Support

Service Call Management

Proposal Preparation

Record Keeping

Estimate Preparation

Microsoft Office

Salesforce

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in a technical field preferred

Tools

Microsoft Office

Salesforce

Job description

• Serve as the primary point of contact for customers requiring break / fix service, ensuring a high level of customer satisfaction.
• Receive, assess, and prioritize service calls, ensuring appropriate assignment and timely resolution of technical issues.
• Coordinate and dispatch service professionals based on the nature and urgency of the service requests.
• Prepare estimates for labor and expenses for service calls when needed.
• Prepare and provide proposals to the customer, explaining in detail the service we will provide.
• Maintain detailed and accurate records of service calls, including customer information, issue descriptions, actions taken, and resolutions.
• Monitor and track the progress of service calls, providing updates to customers and management as necessary.
• Communicate effectively with customers and service professionals to gather necessary information, provide status updates, and ensure resolution satisfaction.
• Provide technical support to dispatched service professionals as needed.
• Handle customer complaints and escalations professionally, working to resolve issues promptly and to the customer's satisfaction.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree in a technical field preferred.
• Strong technical aptitude and the ability to understand and explain technical issues.
• Excellent organizational and multitasking skills, with the ability to prioritize and manage multiple service calls simultaneously.
• Exceptional communication and interpersonal skills, with a customer‑centric approach.
• Proficient in using Microsoft Office, Salesforce and other relevant tools.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Problem‑solving skills and the ability to handle stressful situations calmly and effectively.
• Availability to work flexible hours, including evenings and weekends, as needed.

Core Competencies

Demonstrates strong technical aptitude and exceptional communication skills to effectively manage customer service calls and ensure high levels of customer satisfaction. Proficient in coordinating service requests and providing technical support while maintaining accurate records and managing multiple priorities.

Highest-signal resume keywords

• Technical Aptitude
• Customer Service Management
• Microsoft Office Proficiency
• Salesforce Experience
• Problem‑Solving Skills

ATS Optimization Keywords

Hard Skills

• Technical Support
• Service Call Management
• Proposal Preparation
• Record Keeping
• Estimate Preparation

Soft Skills

• Organizational Skills
• Multitasking Ability
• Interpersonal Skills
• Communication Skills
• Customer‑Centric Approach

Industry Keywords

• Break/Fix Service
• Service Requests
• Customer Satisfaction
• Technical Issues
• Service Professionals

Tools & Technologies

• Microsoft Office
• Salesforce