Service Scheduler / Technician Route Coordinator in Visalia

Energy Jobline ZR; Visalia (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Phoenix Fire Protection is seeking a detail-oriented Service Scheduler / Technician Route Coordinator to organize daily routes for technicians and manage customer scheduling in the Central Valley. You will proactively reach out to customers, follow up on inspections and services, and keep accurate records.

Responsibilities include coordinating technician routes, updating records, and ensuring timely communications.

Qualifications

• Previous customer scheduling, dispatching, or routing experience.
• Ability to organize efficient routes in Central Valley.
• Strong organization, follow-through, and accurate data entry.
• Confidence making outbound scheduling and follow-up calls.
• Ability to manage multiple schedules and changing priorities.
• Professional telephone etiquette and clear communication.
• QuickBooks knowledge and proficiency in Word and Excel.
• Bilingual communication skills.

Responsibilities

• Review customer accounts for upcoming and overdue inspections and services.
• Call customers to schedule inspections, repairs, and return visits.
• Create technician routes by grouping appointments by city and nearby areas to reduce travel time.
• Schedule work based on technician availability, service duration, customer access, and deadlines.
• Keep technician schedules productive by filling openings and cancellations.
• Track unscheduled accounts and follow up until appointments are confirmed.
• Provide technicians with accurate addresses, contact information, access instructions, and service details.
• Adjust routes for cancellations, urgent repairs, and schedule changes.
• Coordinate return visits for deficiencies and corrections.
• Maintain accurate scheduling records and customer contact notes.
• Answer calls and assist customers professionally.
• Update customer records and service information.
• Enter job cost receipts, bills, and invoices in QuickBooks.
• Scan documents, maintain files, and assist with general office duties.

Skills

Scheduling experience

Dispatching

Route optimization

Customer outreach

Bilingual communication

Data entry accuracy

Tools

QuickBooks

Microsoft Word

Microsoft Excel

Job description

Job DescriptionJob DescriptionService Scheduler / Technician Route Coordinator
Phoenix Fire Protection has served the Central Valley for over 25 years, providing installation, inspection, and repair services for fire sprinkler systems, kitchen fire suppression systems, fire extinguishers, and kitchen hood and duct systems.

We are seeking an organized, dependable team member to schedule customer accounts and build efficient daily and weekly routes for technicians. This position requires proactive customer outreach, consistent follow-up, and strong attention to detail.

Primary Responsibilities

• Review customer accounts for upcoming and overdue inspections and services.
• Call customers to schedule inspections, repairs, and return visits.
• Create technician routes by grouping appointments by city and nearby areas to reduce travel time.
• Schedule work based on technician availability, service duration, customer access, and deadlines.
• Keep technician schedules productive by filling openings and cancellations.
• Track unscheduled accounts and follow up until appointments are confirmed.
• Provide technicians with accurate addresses, contact information, access instructions, and service details.
• Adjust routes for cancellations, urgent repairs, and schedule changes.
• Coordinate return visits for deficiencies and corrections.
• Maintain accurate scheduling records and customer contact notes.

Additional Office Duties

• Answer calls and assist customers professionally.
• Update customer records and service information.
• Enter job cost receipts, bills, and invoices in QuickBooks.
• Scan documents, maintain files, and assist with general office duties.

Required Qualifications

• Previous customer scheduling, dispatching, or technician routing experience.
• Ability to organize efficient routes throughout the Central Valley.
• Strong organization, follow-through, and accurate data entry.
• Confidence making outbound scheduling and follow-up calls.
• Ability to manage multiple schedules and changing priorities.
• Professional telephone etiquette and clear communication.
• QuickBooks knowledge and proficiency in Microsoft Word and Excel.
• Bilingual communication skills.
• Dependability and ability to work independently and with a team.

(Offering 29 - 40 hours a week)