Service Operations Coordinator | Streamline Technician Schedules

Encore Fire Protection; Needham (MA); Hybride; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health, dental, vision

Fidelity 401(k) with company match

Life insurance $50,000

Bonuses based on personal performance

Résumé du poste

Encore Fire Protection is seeking a Service Coordinator to join our Operations team in Needham, MA. You will coordinate service schedules, optimize daily productivity, and ensure a seamless experience for customers and technicians alike.

The role offers growth toward Project Management, Operations Management, Analysis, or Sales, with opportunities for advancement and a results-driven bonus potential based on performance.

Qualifications

• College degree or two or more years of experience in customer service, project coordination, or facility services preferred.
• Experience with industry-specific platforms and quick learner of new technology.

Responsabilités

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity by scheduling based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance and adherence to the service schedule.
• Identify opportunities for process improvements to drive efficiency and customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues.

Connaissances

Customer service

Project coordination

Facility services

ServiceTrade

Interpersonal skills

Organizational skills

Formation

College degree

Outils

ServiceTrade

Description du poste

Encore Fire Protection is seeking a Service Coordinator to join our Operations team in Needham, MA. You will coordinate service schedules, optimize daily productivity, and ensure a seamless experience for customers and technicians alike.

The role offers growth toward Project Management, Operations Management, Analysis, or Sales, with opportunities for advancement and a results-driven bonus potential based on performance.