Service Coordinator: Schedule & Optimize Tech

Encore Fire Protection; Concord (NH); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Flexible Dress Code

Health and Wellness

Retirement Planning

Life Insurance

Career Growth Opportunities

Descripción de la vacante

Encore Fire Protection is seeking a Service Coordinator to join our Operations team. You will coordinate schedules, optimize efficiency, and ensure a seamless customer and technician experience across a defined region.

Opportunity for advancement into Project Management, Operations Management, Analysis, or Sales. A customer-focused, organized professional with strong communication will thrive in this role.

Formación

• College degree or two or more years of experience in customer service, project coordination, or facility services preferred.
• Willingness to learn industry-specific platform ServiceTrade (training provided).
• Strong interpersonal and persuasive abilities.
• A customer-focused, professional approach to every interaction.
• A talent for staying calm and organized when priorities shift.
• Confidence working with technicians, customers, and internal teams to keep work moving and expectations clear.

Responsabilidades

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
• Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues effectively.

Conocimientos

Customer service

Project coordination

Facility services

Herramientas

ServiceTrade platform

Descripción del empleo

Encore Fire Protection is seeking a Service Coordinator to join our Operations team. You will coordinate schedules, optimize efficiency, and ensure a seamless customer and technician experience across a defined region.

Opportunity for advancement into Project Management, Operations Management, Analysis, or Sales. A customer-focused, organized professional with strong communication will thrive in this role.