Service Operations Coordinator: Growth Path & Impact

Encore Fire Protection; Wareham (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Purpose-driven work environment

Flexible dress code

People-focused culture

Tools for success

Health and wellness

Retirement planning

Life insurance

Job summary

Encore Fire Protection, the East Coast’s largest full-service fire protection company, is seeking a Service Coordinator for its Operations team in Wareham, MA. You will shepherd daily schedules, optimize routes, and ensure a seamless experience for customers and technicians.

The role offers growth into Project Management, Operations Management, Analysis, or Sales, with a competitive salary and performance-based bonuses tied to personal effectiveness and team results.

Qualifications

• College degree or 2+ years of experience in customer service, project coordination, or facility services.
• Strong interpersonal and persuasive abilities.
• Customer-focused, professional approach to every interaction.

Responsibilities

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
• Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues effectively.

Skills

Customer service

Project coordination

Interpersonal skills

Organizational skills

Communication

Education

College degree or 2+ years of related experience

Job description

Encore Fire Protection, the East Coast’s largest full-service fire protection company, is seeking a Service Coordinator for its Operations team in Wareham, MA. You will shepherd daily schedules, optimize routes, and ensure a seamless experience for customers and technicians.

The role offers growth into Project Management, Operations Management, Analysis, or Sales, with a competitive salary and performance-based bonuses tied to personal effectiveness and team results.