Service Coordinator

Kistler O'Brien Fire Protection; Willistown Township (PA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Flexible dress code

Life insurance $50,000

Health, dental, and vision coverage

Retirement plan with 401(k) match

Job summary

Encore Fire Protection is seeking a Service Coordinator to orchestrate daily operations, coordinating schedules for up to 10 technicians and maximizing route efficiency. You’ll partner with customers and field teams to ensure timely, high-quality service.

The role offers growth into Project Management and Operations, with training provided on our ServiceTrade platform and a culture centered on safety and teamwork.

Qualifications

• College degree or 2+ years in customer service, project coordination, or facility services.
• Willingness to learn new technology—ServiceTrade training provided.
• Strong interpersonal and persuasive abilities.
• Customer-focused and professional in all interactions.
• Calm and organized when priorities shift.
• Confident working with technicians, customers, and internal teams.

Responsibilities

• Manage the service schedule for a geographic region, coordinating up to 10 technicians.
• Optimize daily productivity by scheduling based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies.
• Identify opportunities for process improvements and assist revisions to drive efficiency and enhance customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues.

Skills

Customer service

Project coordination

Facility services

Interpersonal skills

Persuasive abilities

Customer-focused

Organizational skills

Team collaboration

Education

College degree

Tools

ServiceTrade

Job description

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day.

Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

The Opportunity

The Service Coordinator plays a critical role on our Operations team. In this position, you’ll be at the center of daily operations—coordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. If you love staying organized, enjoy problem-solving, and thrive in a dynamic environment, this role will keep you engaged and challenged every day.

It also offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.

Key Responsibilities

• Manage the service schedule for a specific geographic region, coordinating up to 10 technicians.
• Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.
• Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.
• Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.
• Apply strong customer service skills to handle client interactions and resolve issues effectively.

What You Bring To The Table

• College degree or Two or more years of experience in customer service, project coordination, or facility services preferred
• A willingness and ability to learn new technology—we use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills)
• Strong interpersonal and persuasive abilities
• A customer-focused, professional approach to every interaction
• A talent for staying calm and organized when priorities shift
• Confidence working with technicians, customers, and internal teams to keep work moving and expectations clear

What Makes You Stand Out

• Familiarity with local geography is a plus but not required.

Beyond the Paycheck

About

At Encore, we’re all about creating a culture where success is celebrated. We recognize that our work makes people’s lives safer, and we reward those who contribute to our growth.

Here’s what you can expect:

• Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.
• Purpose-Driven Work Environment : We believe in working smarter, not harder. You’ll be part of a culture that values results, and we empower our team to focus on impactful work.
• Flexible Dress Code : Upon joining, you’ll receive branded Encore swag, and we believe in dressing for the objective , not the occasion. Most days, you can enjoy a casual work environment, but we’ll dress up when the situation calls for it.
• People-Focused Culture : We know our greatest strength is our people. That’s why we’ve built a culture that encourages experimentation, learning, and improving together. You’ll have the space to share your ideas and help shape a company that is constantly growing.
• Tools for Success: Access to leading-edge web-based productivity tools.
• Health and Wellness : Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.
• Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.

EEO Statement

At Encore Fire Protection, we protect people and property, and that starts with how we treat each other. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, veteran status, status as a protected veteran, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you need a reasonable accommodation at any point during the application or interview process, please let us know at [e-mail] .