Service Scheduler & Operations Coordinator

Bosch Building Technologies LLC; Poway (CA); Vor Ort; USD 47.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical

Vision

Flexible Spending Accounts

401K w/ company match

Life/AD&D/LTD

Paid Vacation/Sick/Holidays

Employee Assistance Program

Pet Insurance

Zusammenfassung

Bosch Building Technologies LLC is seeking a Service Coordinator in Poway, CA to coordinate and schedule service technicians for service agreements, emergencies, and time‑and‑materials work. You will manage work orders, spare parts, invoicing, and service documentation while partnering with internal teams to maximize productivity and cash flow efficiency.

The role requires strong communication and experience with project management tools, MS Office, and external communications.

Qualifikationen

• Minimum of a high school diploma, GED, or equivalent.
• 2+ years of experience as a Service Coordinator or in a similar role, preferably in building controls, construction or related field.
• 2+ years of proficiency in basic computer systems, including MS Office Suite (Word, PowerPoint, Excel, Teams, Outlook, Dynamics, and SharePoint).
• 2+ years of experience working with project management software.
• 2+ year of experience with external organization communications, high-level internal communications, and strong customer service skills
• Strong verbal and written communication skills, with the ability to convey information clearly and concisely.
• Demonstrated ability to empathize with others' perspectives and creatively resolve issues to achieve positive outcomes and satisfaction for customers and employees.

Aufgaben

• Coordinates and schedules service technicians for service agreements, emergency calls, and time‑and‑materials projects.
• Manages work orders, spare parts processing, invoicing, and service documentation.
• Ensures accurate labor tracking and timely collections.
• Acts as primary customer service contact with internal teams, clients, engineers, and contractors.
• Maintains service management system for maximum productivity.
• Supports ongoing service collections and scheduling, and serves as front-facing representative for both internal and external clients.
• Performs other duties as assigned.

Kenntnisse

MS Office Suite

Customer service

Verbal communication

Written communication

Time management

Ausbildung

High school diploma

Tools

MS Dynamics

SharePoint

Project management software

Jobbeschreibung

Bosch Building Technologies LLC is seeking a Service Coordinator in Poway, CA to coordinate and schedule service technicians for service agreements, emergencies, and time‑and‑materials work. You will manage work orders, spare parts, invoicing, and service documentation while partnering with internal teams to maximize productivity and cash flow efficiency.

The role requires strong communication and experience with project management tools, MS Office, and external communications.