Service Scheduler & Dispatcher - Customer Care

Crown Pest Control; Club View Acres (NC); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid training

Monday–Friday schedule

Competitive hourly pay

Job summary

Crown Pest Control in Matthews, NC is hiring a Customer Service Scheduler/Dispatcher for a full-time, Monday–Friday day shift. The role focuses on scheduling service appointments, dispatching technicians, and delivering exceptional customer service. The position includes paid training and opportunities for growth.

You will manage customer calls, enter data into the CRM, and support billing inquiries while coordinating with office staff and technicians to keep operations running smoothly.

Qualifications

• 1-2+ years of in-office customer service experience.
• Dispatching, scheduling, routing, or logistics experience preferred.
• Excellent communication and phone skills.
• Strong computer skills; learn new software quickly.
• Calm under pressure with changing priorities.

Responsibilities

• Schedule daily service appointments for field technicians.
• Build efficient service routes based on location and availability.
• Make real-time scheduling adjustments for cancellations and emergencies.
• Create and update work orders.
• Assist with billing questions and payments over the phone.

Skills

Customer service

Dispatching

Scheduling

Routing

Communication

Tools

CRM software

Job description

Crown Pest Control in Matthews, NC is hiring a Customer Service Scheduler/Dispatcher for a full-time, Monday–Friday day shift. The role focuses on scheduling service appointments, dispatching technicians, and delivering exceptional customer service. The position includes paid training and opportunities for growth.

You will manage customer calls, enter data into the CRM, and support billing inquiries while coordinating with office staff and technicians to keep operations running smoothly.