Service Scheduler & Customer Care Specialist

Cook's Pest Control Inc; Decatur (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

401(k) Retirement Plan with Company

Paid Time Off + Holidays

Mentorship & Advancement opportunities

Job summary

Cook’s Pest Control, Inc. is seeking a Scheduling Coordinator to efficiently schedule appointments for service technicians and to communicate appointment details with customers.

You will route appointments, resolve scheduling conflicts, and assist with billing questions while supporting corporate and district teams. Ideal candidates will have strong customer service experience, excellent communication skills via phone, text and email, and comfort with web-based applications.

Qualifications

• Previous customer service experience is required.
• Must have great computer skills and be comfortable using various web-based applications.
• Excellent phone, text and email communication skills are a must.
• Good problem-solving and conflict resolution skills are required.
• An acceptable Drug Test, Criminal Background check and Driving Record is required.

Responsibilities

• Schedule service treatment/inspection appointments for current or new customers to be performed by service technicians.
• Use company tools/resources to route appointments in the most time-efficient manner possible.
• Communicate with customers professionally and accommodate their needs.
• Work with district employees and customers to resolve scheduling conflicts.
• Provide customers with general product/service information and perform general accounting functions (payments, billing questions).
• Communicate professionally with staff in district and corporate offices.
• Maintain up-to-date knowledge of company policies and procedures.
• Recommend process improvements to corporate management.
• Other duties as assigned.

Skills

Customer service

Communication

Computer skills

Problem solving

Tools

Web-based applications

Job description

Cook’s Pest Control, Inc. is seeking a Scheduling Coordinator to efficiently schedule appointments for service technicians and to communicate appointment details with customers.

You will route appointments, resolve scheduling conflicts, and assist with billing questions while supporting corporate and district teams. Ideal candidates will have strong customer service experience, excellent communication skills via phone, text and email, and comfort with web-based applications.