Customer Service Scheduler - Mon-Fri, Paid Training

Crown Pest Control; Matthews (NC); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Mon-Fri schedule

Career growth

Paid training

Collaborative office environment

Job summary

Crown Pest Control in Matthews, NC is seeking a Customer Service Scheduler/Dispatcher to join our office team. You will schedule daily service appointments for field technicians, build efficient routes, and provide friendly, professional support to customers.

The ideal candidate has 1-2+ years in-office customer service, strong communication and computer skills, and the ability to multitask in a fast-paced environment.

Qualifications

• 1–2+ years of in-office customer service experience required.
• Dispatching, scheduling, routing, or logistics experience preferred.
• Excellent communication and phone skills.
• Strong computer skills and ability to learn new software quickly.
• Comfortable handling multiple tasks simultaneously.
• Excellent organizational skills and attention to detail.

Responsibilities

• Schedule daily service appointments for field technicians.
• Build efficient service routes based on location, technician availability, and customer needs.
• Make real-time scheduling adjustments due to cancellations, emergencies, and route changes.
• Create and update work orders.
• Enter customer information accurately into the CRM and document interactions.
• Support office operations and special projects assigned by leadership.

Skills

Communication

Phone skills

Organization

Multitasking

Customer service

Problem solving

Tools

CRM software

Microsoft Office

Job description

Crown Pest Control in Matthews, NC is seeking a Customer Service Scheduler/Dispatcher to join our office team. You will schedule daily service appointments for field technicians, build efficient routes, and provide friendly, professional support to customers.

The ideal candidate has 1-2+ years in-office customer service, strong communication and computer skills, and the ability to multitask in a fast-paced environment.