Service Scheduler & Dispatch Lead (MEP/HVAC)

ColonialWebb; Charlottesville (VA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

401(k) with company match

PTO + paid holidays

Comprehensive medical, dental, vision,

Life & disability coverage

Employee Assistance Program

Referral incentives

Clear career progression into Senior/(

Job summary

ColonialWebb in Charlottesville, VA is seeking a highly organized Service Coordinator to support our Building Service team. This role owns scheduling, dispatching, purchasing, and customer communication for 10–15 technicians in a fast-paced environment.

You will serve as the central hub between customers and field crews, ensuring timely responses, accurate work orders, and effective material tracking. Strong Excel skills are essential, with clear opportunities for advancement into Senior

Qualifications

• Experience in service coordination or dispatch within a contractor environment (mechanical, HVAC, plumbing, electrical preferred).
• Advanced Microsoft Excel skills — daily spreadsheet work.
• Strong multitasking and prioritization abilities.
• Excellent communication with customers and field technicians.
• Ability to work independently and make informed decisions.
• Calm under pressure in emergency service situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Develop and maintain schedules for 10–15 Service Technicians.
• Meet weekly with Service leadership to review workload, capacity, and priorities.
• Schedule and dispatch technicians for service calls, repairs, and inspections.
• Communicate directly with customers throughout the lifecycle of service work.
• Create and manage purchase orders; track material shipments.
• Ensure technicians are fully equipped with information and materials to complete work.
• Support incoming service calls and generate work orders.
• Manage multiple active jobs simultaneously while maintaining accuracy and urgency.

Skills

Excel skills

Strong multitasking

Communication

Organizational skills

Decision making

Calm under pressure

Tools

MS Office

Job description

ColonialWebb in Charlottesville, VA is seeking a highly organized Service Coordinator to support our Building Service team. This role owns scheduling, dispatching, purchasing, and customer communication for 10–15 technicians in a fast-paced environment.

You will serve as the central hub between customers and field crews, ensuring timely responses, accurate work orders, and effective material tracking. Strong Excel skills are essential, with clear opportunities for advancement into Senior