Service Coordinator

ColonialWebb; Charlottesville (VA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

401(k) with company match

PTO + paid holidays

Comprehensive medical, dental, vision,

Life & disability coverage

Employee Assistance Program

Referral incentives

Clear career progression into Senior/(

Job summary

ColonialWebb in Charlottesville, VA is seeking a highly organized Service Coordinator to support our Building Service team. This role owns scheduling, dispatching, purchasing, and customer communication for 10–15 technicians in a fast-paced environment.

You will serve as the central hub between customers and field crews, ensuring timely responses, accurate work orders, and effective material tracking. Strong Excel skills are essential, with clear opportunities for advancement into Senior

Qualifications

• Experience in service coordination or dispatch within a contractor environment (mechanical, HVAC, plumbing, electrical preferred).
• Advanced Microsoft Excel skills — daily spreadsheet work.
• Strong multitasking and prioritization abilities.
• Excellent communication with customers and field technicians.
• Ability to work independently and make informed decisions.
• Calm under pressure in emergency service situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Develop and maintain schedules for 10–15 Service Technicians.
• Meet weekly with Service leadership to review workload, capacity, and priorities.
• Schedule and dispatch technicians for service calls, repairs, and inspections.
• Communicate directly with customers throughout the lifecycle of service work.
• Create and manage purchase orders; track material shipments.
• Ensure technicians are fully equipped with information and materials to complete work.
• Support incoming service calls and generate work orders.
• Manage multiple active jobs simultaneously while maintaining accuracy and urgency.

Skills

Excel skills

Strong multitasking

Communication

Organizational skills

Decision making

Calm under pressure

Tools

MS Office

Job description

Service Coordinator – Building Service

ColonialWebb is seeking a highly organized, Excel-savvy Service Coordinator to support our Building Service team in Charlottesville, VA. This is a fast-paced, operations-critical role where you will manage scheduling, dispatching, purchasing, and customer communication for 10–15 Service Technicians. If you thrive in structured environments, can juggle multiple priorities without dropping the ball, and enjoy being the central hub between customers and field teams — this could be the role for you.

Who We Are

ColonialWebb is a full-service MEP (Mechanical, Electrical, and Plumbing) contractor with over 50 years of delivering high-quality solutions to commercial customers. Our teams specialize in New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. We are deeply committed to our people, our culture, and developing long-term careers.

Why Join ColonialWebb?

• Competitive pay range of $28 to $34 with overtime opportunities
• 401(k) with company match
• PTO + paid holidays
• Comprehensive medical, dental, vision, life & disability coverage
• Employee Assistance Program
• Referral incentives
• Clear career progression into Senior Coordinator or other Service Administration roles

What You’ll Do

• Develop and maintain short- and long-term schedules for 10–15 Service Technicians
• Meet weekly with Service leadership to review workload, capacity, and priorities
• Schedule and dispatch technicians for service calls, repairs, and inspections
• Communicate directly with customers throughout the lifecycle of service work
• Create and manage purchase orders; proactively track material shipments
• Ensure technicians are fully equipped with information and materials to complete work
• Support incoming service calls and generate work orders
• Manage multiple active jobs simultaneously while maintaining accuracy and urgency

What We’re Looking For

• Experience in service coordination, dispatching, or project support within a contractor environment (mechanical, HVAC, plumbing, electrical preferred)
• Advanced Microsoft Excel skills — comfort working in spreadsheets daily (tracking, organizing data, updating schedules, managing reports)
• Strong multitasking ability — able to manage high call volume, scheduling adjustments, and material tracking simultaneously
• Comfortable communicating directly with field technicians and customers in a fast-paced service environment
• Ability to make informed decisions independently
• Calm under pressure, especially during emergency service situations
• Strong organizational skills with high attention to detail

EOE M/W/Disability/Vets

Veterans and those with previous military experience are encouraged to apply.