Service Scheduler & Customer Support Specialist

Roto-Rooter Plumbing & Water Cleanup; Ozark (MO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life, short-term, and long-term-dishao

Job summary

Roto-Rooter Plumbing and Water Cleanup in Ozark, MO is seeking a Customer Service Specialist to be the first point of contact for customers, coordinating appointments and supporting daily operations. This full-time role offers a competitive hourly wage and benefits in a fast-paced office environment.

The ideal candidate is organized, dependable, and capable of multitasking while delivering empathetic service.

Qualifications

• Previous experience in customer service, scheduling, dispatching, reception, call center, or administrative support is preferred.
• The ideal candidate is organized, dependable, detail-oriented, and enjoys helping customers. Strong communication skills, computer proficiency, and the ability to multitask are essential. Experience in plumbing, HVAC, restoration, or another home service industry is a plus, but not required.

Responsibilities

• Answer incoming customer calls with professionalism and empathy
• Schedule plumbing and water cleanup service appointments
• Coordinate schedules and communicate updates with customers and technicians
• Assist with dispatching and daily scheduling
• Maintain accurate customer records and service documentation
• Resolve customer concerns and provide exceptional service
• Support general office operations as needed

Skills

Customer service

Scheduling

Dispatching

Multitasking

Job description

Roto-Rooter Plumbing and Water Cleanup in Ozark, MO is seeking a Customer Service Specialist to be the first point of contact for customers, coordinating appointments and supporting daily operations. This full-time role offers a competitive hourly wage and benefits in a fast-paced office environment.

The ideal candidate is organized, dependable, and capable of multitasking while delivering empathetic service.