Customer Service Specialist

Roto-Rooter Plumbing & Water Cleanup; Ozark (MO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

Life, short-term, and long-term-dishao

Job summary

Roto-Rooter Plumbing and Water Cleanup in Ozark, MO is seeking a Customer Service Specialist to be the first point of contact for customers, coordinating appointments and supporting daily operations. This full-time role offers a competitive hourly wage and benefits in a fast-paced office environment.

The ideal candidate is organized, dependable, and capable of multitasking while delivering empathetic service.

Qualifications

• Previous experience in customer service, scheduling, dispatching, reception, call center, or administrative support is preferred.
• The ideal candidate is organized, dependable, detail-oriented, and enjoys helping customers. Strong communication skills, computer proficiency, and the ability to multitask are essential. Experience in plumbing, HVAC, restoration, or another home service industry is a plus, but not required.

Responsibilities

• Answer incoming customer calls with professionalism and empathy
• Schedule plumbing and water cleanup service appointments
• Coordinate schedules and communicate updates with customers and technicians
• Assist with dispatching and daily scheduling
• Maintain accurate customer records and service documentation
• Resolve customer concerns and provide exceptional service
• Support general office operations as needed

Skills

Customer service

Scheduling

Dispatching

Multitasking

Job description

Customer Service Specialist

Roto-Rooter Plumbing and Water Cleanup
Ozark, MO

Full-Time

$16.00-$18.00 Per Hour Based on Experience

Join a Team That Makes a Difference Every Day

Roto-Rooter Plumbing and Water Cleanup is looking for a friendly, organized, and dependable Customer Service Specialist to join our growing team in Ozark, Missouri. As the first point of contact for our customers, you'll play an important role in delivering outstanding service while helping coordinate appointments and supporting daily operations.

If you enjoy helping people, staying organized, and working in a fast-paced office environment, this is a great opportunity to build a long-term career with an established industry leader.

Why Join Roto-Rooter?

• $15.00-$17.00 per hour based on experience

• Health insurance with company contribution

• Dental and vision insurance

• Life, short-term, and long-term disability insurance

• 401(k) with company match

• Paid time off

• Stable, year-round employment

• Opportunities for growth and advancement

Schedule Options

• Monday through Friday | 10:00 AM-7:00 PM

• Wednesday through Sunday | 9:00 AM-6:00 PM

What You'll Do

• Answer incoming customer calls with professionalism and empathy

• Schedule plumbing and water cleanup service appointments

• Coordinate schedules and communicate updates with customers and technicians

• Assist with dispatching and daily scheduling

• Maintain accurate customer records and service documentation

• Resolve customer concerns and provide exceptional service

• Support general office operations as needed

What We’re Looking For

Previous experience in customer service, scheduling, dispatching, reception, call center, or administrative support is preferred.

The ideal candidate is organized, dependable, detail-oriented, and enjoys helping customers. Strong communication skills, computer proficiency, and the ability to multitask are essential. Experience in plumbing, HVAC, restoration, or another home service industry is a plus, but not required.

Start Your Career with Roto-Rooter

At Roto-Rooter Plumbing and Water Cleanup, you’ll join a team that values professionalism, teamwork, and customer service. If you're looking for a stable career with opportunities to grow, we'd love to hear from you.