Service Scheduler & Customer Liaison

Dick Hannah Dealerships; Vancouver (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay $21.50–$25

PTO ~96 hours first year

Health benefits from 60 days

5 paid holidays

Job summary

Dick Hannah Dealerships is seeking a Service Assistant to help schedule service work, nurture customer relationships, and keep the service department running smoothly. The role supports Advisors, checks in customers, and maintains records with attention to detail.

The position requires strong communication, the ability to multi-task, and basic computer skills. It’s an on-site role within a dynamic dealership environment focused on care for customers and colleagues.

Qualifications

• Excellent communication skills (including listening, speaking).
• Ability to read, speak and understand English.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to multi-task.
• Ability to work alone, self-motivate and manage one’s own time.
• Physical ability to use computer hardware/software.
• Team player with a positive attitude
• Computer literate (MS Word, Advanced Excel, Outlook,)
• Organized and extremely detail-oriented
• Ability to prioritize
• Deadline-oriented
• Research skills
• General math skills
• Basic knowledge of dealership operations and/or office/clerical experience.

Responsibilities

• Schedule Service Appointments.
• Work with Advisors and act as a liaison to Service customers.
• Check in Service customers as needed.
• Maintain customer relationships to ensure repeat and referral business.
• Scan, file, and maintain service records.
• Operate computer and scheduling system.
• Submit extended warranty claims
• Follow up on outstanding claims
• Add all service department employees to necessary computer systems and assign profiles appropriately.
• Maintain department timecards, correct punches, and review discrepancies with Director.
• Support various roles in the department as needed.
• Maintain courteous and professional dispositions.

Skills

Communication

Reading English

Multi-tasking

Time management

Team player

Computer literacy

Organization

Prioritization

Deadline-oriented

Research

General math

Tools

MS Word

Excel

Outlook

Job description

Dick Hannah Dealerships is seeking a Service Assistant to help schedule service work, nurture customer relationships, and keep the service department running smoothly. The role supports Advisors, checks in customers, and maintains records with attention to detail.

The position requires strong communication, the ability to multi-task, and basic computer skills. It’s an on-site role within a dynamic dealership environment focused on care for customers and colleagues.