Service Scheduler & Customer Relations Pro

Volkswage; Vancouver (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid PTO

Health benefits

401(k) plan

Paid holidays

Job summary

Hannah Motor Company seeks a detail-oriented Service Assistant to schedule service work, maintain relationships, and support dealership operations in a fast-paced environment.

Responsibilities include appointments, liaising with service advisors, checking in customers, maintaining records, operating scheduling systems, and following up on warranty claims; all while delivering courteous, professional service.

Qualifications

• Excellent communication skills (including listening and speaking).
• Ability to read, speak and understand English.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
• Ability to multi-task.
• Ability to work alone, self-motivate and manage one’s own time.
• Computer literacy (MS Word, Advanced Excel, Outlook).
• Organized and extremely detail-oriented.
• Ability to prioritize.
• Deadline-oriented.
• Research skills.
• General math skills.
• Basic knowledge of dealership operations and/or office/clerical experience.

Responsibilities

• Schedule Service Appointments.
• Work with Advisors and act as a liaison to Service customers.
• Check in Service customers as needed.
• Maintain customer relationships to ensure repeat and referral business.
• Scan, file, and maintain service records.
• Operate computer and scheduling system.
• Submit extended warranty claims.
• Follow up on outstanding claims.
• Add all service department employees to necessary computer systems and assign profiles appropriately.
• Maintain department timecards, correct punches, and review discrepancies with Director.
• Support various roles in the department as needed.
• Maintain courteous and professional dispositions.

Skills

Excellent communication

Multi-tasking

Team player

Self-motivation

Time management

Attention to detail

Organized

Research skills

General math skills

Ability to read/speak English

Tools

MS Word

Excel

Outlook

Job description

Hannah Motor Company seeks a detail-oriented Service Assistant to schedule service work, maintain relationships, and support dealership operations in a fast-paced environment.

Responsibilities include appointments, liaising with service advisors, checking in customers, maintaining records, operating scheduling systems, and following up on warranty claims; all while delivering courteous, professional service.