Service Advisor

Ardmore, PA; Ardmore (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Ardmore, PA is seeking a skilled Service Advisor focused on enhancing customer satisfaction and efficient service management. The role includes scheduling service work, overseeing service orders, and providing concierge support to customers.

The ideal candidate must possess excellent communication skills, a friendly demeanor, and a proven record of service and sales success. A clean driving record and the ability to work with minimal supervision are also required. Join us to help maintain high standards of customer service.

Qualifications

• Organized and friendly personality.
• Proven ability to manage others and work with little supervision.
• Fantastic communication skills with customers.

Responsibilities

• Oversee service orders and ensure customers receive effective service.
• Answer technical questions about vehicle problems and repairs.
• Assist in diagnosing vehicle problems and maintain customer relations.

Skills

Time management skills

Fantastic communication skills

Organized and friendly personality

Demonstrated ability to manage others

Team oriented and self-motivated

Clean driving record

Job description

Job Description: The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first-line customer-relations and service representative.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.