Service Advisor

Central City Toyota; Ardmore (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Central City Toyota is seeking a Service Advisor who will be responsible for scheduling service work and enhancing customer relations. The role demands exceptional organizational and communication skills to effectively assist customers and manage service workflow.

The ideal candidate will demonstrate a friendly demeanor and a proactive approach to ensuring customer satisfaction, while also effectively managing service department operations.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Fantastic communication skills with your customers.
• Strong record of positive customer satisfaction results.

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Take ownership of the customer's experience.
• Provide concierge support for all owner inquiries.
• Ensure the daily inventory of technicians' time is sold.
• Distribute work between technicians efficiently.

Skills

Organizational skills

Management skills

Time management

Communication skills

Customer satisfaction

Teamwork

Self-motivation

Supervision

Clean driving record

Job description

Job Description: The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first-line customer-relations and service representative.

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.