Service Scheduler & Customer Experience Specialist

Germain Honda of Ann Arbor; Naples (FL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Comprehensive Health Insurance:Medical

401(k) with employer match

Paid vacation and company holidays

Competitive wage plans

Ongoing professional development

Company outings

Employee discounts

Job summary

Germain Lexus of Naples is seeking a Service Appointment Coordinator to efficiently schedule and confirm service appointments for the service department. You will manage calendars, communicate with customers, and coordinate with service advisors and technicians to ensure a smooth customer experience.

The role requires excellent communication, detail orientation, and a proactive, professional demeanor. Prior customer service and knowledge of the automotive service industry are preferred.

Qualifications

• Excellent communication skills.
• Previous experience in customer service is a plus.
• Knowledge of automotive service industry preferred.
• Attention to detail and organizational skills.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow-up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Communication skills

Customer service experience

Automotive knowledge

Attention to detail

Organizational skills

Professional demeanor

Computer skills

Job description

Germain Lexus of Naples is seeking a Service Appointment Coordinator to efficiently schedule and confirm service appointments for the service department. You will manage calendars, communicate with customers, and coordinate with service advisors and technicians to ensure a smooth customer experience.

The role requires excellent communication, detail orientation, and a proactive, professional demeanor. Prior customer service and knowledge of the automotive service industry are preferred.