Automotive Service Scheduler & Customer Liaison

Germain Cadillac Co; Naples (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) Match

Paid Vacation

Competitive Wages

Professional Development

Employee Discounts

Job summary

Germain Lexus of Naples in Naples, FL is seeking a Service Appointment Coordinator to efficiently schedule and confirm service appointments for the dealership's service department.

The role requires excellent communication, attention to detail, and strong computer skills, with duties including managing the calendar, following up with customers, answering calls and emails, and coordinating with service advisors and technicians.

Qualifications

• Excellent communication skills.
• Previous experience in customer service is a plus.
• Knowledge of automotive service industry preferred.
• Attention to detail and organizational skills.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow-up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Excellent communication skills

Strong computer skills

Attention to detail

Organizational skills

Prompt and courteous demeanor

Positive and hardworking

Customer service experience

Automotive service knowledge

Job description

Germain Lexus of Naples in Naples, FL is seeking a Service Appointment Coordinator to efficiently schedule and confirm service appointments for the dealership's service department.

The role requires excellent communication, attention to detail, and strong computer skills, with duties including managing the calendar, following up with customers, answering calls and emails, and coordinating with service advisors and technicians.