Service Appointment Coordinator

Germain Motor Company; Naples (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Benefits

401(k) with employer match

Paid vacation/holidays

Competitive wage plans

Professional development and internal晋

Company outings and activities

Employee discounts

Job summary

Germain Lexus of Naples in Naples, FL is seeking a Service Appointment Coordinator for a full-time role. The position offers pay based on experience and focuses on scheduling and confirming service appointments with top-notch customer service.

In this role, you will manage the appointment calendar, respond to phone calls and emails, and coordinate with service advisors and technicians to ensure a seamless customer experience. We value reliability, communication, and a proactive approach.

Qualifications

• Excellent communication skills are essential.
• Strong computer skills and familiarity with service software are preferred.
• Attention to detail and organizational skills help ensure smooth scheduling.
• Prompt and courteous demeanor enhances customer experience.
• Positive and hardworking personality supports a fast-paced dealership environment.

Responsibilities

• Schedule and confirm service appointments.
• Manage appointment calendar and follow up with customers.
• Answer phone calls and respond to emails regarding appointments.
• Coordinate with service advisors and technicians.

Skills

Excellent communication skills

Strong computer skills

Attention to detail

Organizational skills

Prompt and courteous demeanor

Positive and hardworking personality

Job description

Germain Lexus of Naples

Service Appointment Coordinator

Naples, FL

Full-Time

Pay based on experience

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a ServiceAppointment Coordinator, you are responsible for efficiently scheduling and confirming appointments for the service department. This role requires excellent communication skills and attention to detail to ensure a seamless experience for the customer.

Responsibilities:

• Schedule and confirm service appointments

• Manage appointment calendar and follow-up with customers

• Answer phone calls and respond to emails regarding appointments

• Coordinate with service advisors and technicians

Requirements:

• Excellent communication skills

• Previous experience in customer service is a plus

• Knowledge of automotive service industry preferred

• Attention to detail and organizational skills

• Prompt and courteous demeanor

• Positive and hardworking personality

• Strong computer skills

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance

• 401(k) Savings Plan with Employer Match

• Paid Vacation/Company Holidays

• Competitive Wage Plans

• Ongoing Professional Development and Internal Promotions

• Company Outings and Activities

• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

For immediate consideration, visit us atGermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

al laws.