Service Scheduler & Customer Experience Coordinator

Access Elevator; New York (NY); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Access Elevator in New York, NY is seeking a highly organized Service Coordinator to act as the hub of the service department, coordinating communication between customers, technicians, and the office to keep daily operations running smoothly.

The ideal candidate will plan efficient technician routes, prioritize service calls, and adapt quickly as schedules change, while maintaining accurate documentation and delivering exceptional customer service.

Formación

• Experience as a Service Coordinator, Dispatcher, or similar role.
• Excellent organizational, time-management, and prioritization skills.
• Ability to manage multiple tasks and remain calm in a fast-paced environment.
• Strong problem-solving and decision-making abilities.

Responsabilidades

• Schedule and coordinate service appointments based on customer needs, technician availability and experience, job urgency, and geographic efficiency.
• Review open work orders to proactively plan technician routes and maximize productivity.
• Adjust schedules throughout the day to accommodate emergencies, delays, and changing priorities.
• Create, update, and close work orders while maintaining accurate documentation.
• Communicate regularly with technicians regarding schedules, parts, and job updates.
• Serve as the primary point of contact for customers, providing updates and resolving concerns professionally.
• Coordinate the ordering and tracking of parts and supplies.
• Maintain accurate customer records and support the overall efficiency of the service department.

Conocimientos

Organizational skills

Time management

Communication

Multitasking

Problem solving

Herramientas

CRM software

Microsoft Teams

Microsoft Office

QuickBooks

Square

Descripción del empleo

Access Elevator in New York, NY is seeking a highly organized Service Coordinator to act as the hub of the service department, coordinating communication between customers, technicians, and the office to keep daily operations running smoothly.

The ideal candidate will plan efficient technician routes, prioritize service calls, and adapt quickly as schedules change, while maintaining accurate documentation and delivering exceptional customer service.