Client Success & Scheduling Specialist

Residential Elevators, Inc.; Tallahassee, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Residential Elevators, Inc. in Tallahassee, FL seeks a dedicated client services coordinator to collaborate with cross-functional teams to resolve complex client problems and escalations.

The role requires initiating and maintaining daily communication with internal and external clients and directly managing the daily schedules for service technicians.

Strong interpersonal, verbal and written communication is essential, as most interaction is via phone under high-pressure conditions.

Qualifications

• Minimum of three years managing critical internal and external client accounts.
• Strong verbal, written and interpersonal communication abilities.
• Ability to stay positive and professional under pressure.
• Ability to meet deadlines in a fast-paced, high-pressure environment.
• Proactive, reliable, highly organized and able to work independently.

Responsibilities

• Interact with internal and external clients on critical issues related to Residential Elevators' products and services.
• Assess client needs and communicate appropriate resolution options within short deadlines.
• Directly control the schedules of service technicians.
• Assist in planning and implementing department goals and suggest improvements to leadership.

Skills

Communication skills

Interpersonal skills

Problem-solving

Time management

Independent worker

Proactive

Tools

Microsoft Office

CRM systems

Job description

Residential Elevators, Inc. in Tallahassee, FL seeks a dedicated client services coordinator to collaborate with cross-functional teams to resolve complex client problems and escalations.

The role requires initiating and maintaining daily communication with internal and external clients and directly managing the daily schedules for service technicians.

Strong interpersonal, verbal and written communication is essential, as most interaction is via phone under high-pressure conditions.