Elevator Service Dispatcher

De Novo HRConsulting & Business Advisory; Louisville (KY); On-site; USD 25,000 - 33,000; Full time

Job summary

Our client is seeking a Dispatcher to coordinate and manage the flow of service work for an elevator services company. The role emphasizes scheduling, timely communication, and high-quality customer experience, with duties spanning call handling, tracking, and after-hours coordination.

The ideal candidate has strong written and verbal communication, the ability to juggle multiple tasks in a fast-paced environment, and familiarity with MS Office and Microsoft Dynamics.

Qualifications

• Minimum of two years in a Customer Service or Support role.
• Experience as a Dispatcher preferred but not required.
• Advanced written and verbal communication skills.
• Ability to coordinate multiple assignments in a fast-paced environment.
• Proficiency with MS Office and Dynamics.

Responsibilities

• Answer and monitor customer calls and emails, including the service inbox.
• Update the dispatch system throughout the day.
• Monitor service callbacks and updates on repairs.
• Coordinate after-hours service requests and dispatch accordingly.
• Follow up with technicians to identify issues and mitigate problems.
• Communicate with customers about service scheduling and delays.
• Provide friendly, professional customer interactions and issue resolution.
• Ensure services meet customer needs and service level agreements.
• Process deliveries and assist with inventory and parts tracking.
• Support drivers with supplies and materials as directed.

Skills

Customer service

Communication

Multi-tasking

Tools

MS Office

Microsoft Dynamics

Job description

Our client is seeking a Dispatcher to coordinate and manage the flow of service work for an elevator services company. The role emphasizes scheduling, timely communication, and high-quality customer experience, with duties spanning call handling, tracking, and after-hours coordination.

The ideal candidate has strong written and verbal communication, the ability to juggle multiple tasks in a fast-paced environment, and familiarity with MS Office and Microsoft Dynamics.